2 of 2 2nd Line Support Analyst Jobs in the North of England

customer-focused organisation which provides operational excellence whilst identifying new areas of growth as part of our day to day objectives. Title: IT Support Analyst Organisation/Team: JD Sports Fashion Plc Group IT Reporting to: IT Service Desk Manager Location: Group Head Office, Bury Level … opportunities seized by people from all levels of the organisation, working together. Role Description Reporting to the IT Service Desk Manager the IT Support Analyst will be responsible for providing 2 nd line IT Support to the JD business users. To provide … times. An appreciation of ERP solutions, standards, tools and techniques. Experience in a retail environment. Experience of Application Support teams, (1 st , 2nd and 3 rd line). ITIL Foundation qualification (V3 or higher). Experience of IP Telephony. Ability to demonstrate both business and More ❯

Liaising with engineers on site to complete troubleshooting and testing. Skills and Experience Previous experience working on a Help Desk or Service Desk providing 2nd line support. Background in various IT systems, hardware, deployments, rollouts or configuration Experience in desktop imaging and PC builds Familiarity with remote … software Experience troubleshooting hardware and software issues. These include, but are not limited to using the following: Event Viewer Investigating application logs Command Line Firewall and network troubleshooting Excellent communication skills Good attention to detail Ability to work on own initiative and as part of a team. IT … working together. We would love to see more women having access to information and inspiration to choose a career in technology – and the support to do so. We are delighted to partner with the Inclusive Tech Alliance and other UK technology companies to take the lead in driving More ❯