A fantastic opportunity has arisen for an enthusiastic 2ndlinesupportengineer to join a forward-thinking Managed Service Provider, based in Bristol. Salary - £30,000 - £34,000 Job type - Permanent Working Hours - Mon - Fri The key purpose of a 2ndLineSupportEngineer: To provide 2ndLineSupport either directly from the customer or escalated from the 1st line team. This involves assistance by phone, email, and/or using a ticket management system. You will also be … responsible for updating the internal knowledge base with issue resolution details. As a 2ndLine/Technical supportengineer, you will have the following skills/experience to be considered. Experience working as 2ndLine Technical SupportEngineermore »
1st/2ndLineSupportEngineer My client is looking for a Microsoft Windows proficient 1st/2ndLine Technician to join their team in the Bristol office! You will be involved in a brand-new ERP System implementation and … will be joining a team of 3 engineers providing support to over 150 end users, getting involved in project work involving hardware builds and deployments whilst providing general remote support via a ticketing system! Location: Bristol Salary: Up To £29,000 Key Responsibilities: ** User Onboarding/… Maiden Head, Kingswood, Mangotsfield, Bath, Nailsea, Clevedon, Chepstow Key Words: 1st Line, First Line, 2ndLine, SecondLine, IT Technician, ICT Technician, IT Engineer, IT Support Analyst, Service Desk Analyst, Helpdesk Analyst more »
Opportunity for an experienced 2ndLine Service Desk Engineer for a leading Bristol based IT Managed Service Provider . Providing 2ndlinesupport direct from clients, as well as escalations from the 1st line teams, via phone and … email through ticketing systems. Must have strong customer service and relationship building skills, with at least 4 years IT support experience, ideally within an IT MSP setting. Essential working experience within full Microsoft Stack, Routers, Firewalls, Basic Builds etc. Driving Licence desirable - once established you may be required more »
