2 of 2 2nd Line Support Engineer Jobs in Lincolnshire

wide Job Description: Through company expansion I am recruiting for a suitable experienced IT Support Engineer , with at least 3-4 years experience, to provide 2nd Line IT Support for a client based in Market Deeping, Lincolnshire. This is a great opportunity to join a team and provide broad, core technology … support, with scope for training on technologies that you may not have experience upon, so you can really build your skill set. The role is very diverse, so the applicant must be confident on desktop, network and server support, virtualisation technologies as well as Office 365. This role is based on-site, Monday to Friday, so More ❯

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. … You'll be the escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key … Responsibilities: Handle escalated tickets from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes More ❯