1 to 1 of 1 2nd Line Support Technician Jobs in Hampshire

We now have an exciting opportunity for a Helpdesk Analyst to provide 1 st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. This includes installing … accurate manner, and provide assistance where required. You will be required to maintain an effective level of communication with all clients that require support on any IT issues, ensuring that all information affecting the use of IT systems is correctly communicated throughout and relevant internal/external parties … and courteous manner. You will be required to heavily investigate customer's issues and provide diagnostics on a daily basis. Ensuring customer's support issues are logged and recorded with a sufficient amount of detail Ability to resolve support issues within a pressurised environment Taking ownership more »