3 of 3 2nd Line Support Technician Jobs in Hampshire

/2nd Line Support Technician (Progression to Helpdesk Team Leader) Fareham, Hampshire £27,000 - £32,000 per year We are seeking a 1st/2nd Line Support Technician to deliver high-quality IT support … software issues via phone, email, remote access, and in-person interactions, ensuring excellent customer service and minimising downtime. Key Responsibilities: Provide 1st/2nd line service desk support Install, upgrade, and troubleshoot Windows and hardware systems Log, manage, and resolve support tickets ...

/2nd Line Support Technician (Progression to Helpdesk Team Leader) Fareham, Hampshire £27,000 - £32,000 per year We are seeking a 1st/2nd Line Support Technician to deliver high-quality IT support within a fast-paced software environment . You will support users with hardware and software issues via phone, email, remote access, and in-person interactions, ensuring excellent customer service an click apply for full job details ...

have an exciting opportunity for a Helpdesk Analyst to provide 1st/2nd line service desk support to our customers assisting them with hardware and software problems via phone, email and in person within the organisation's EPoS environment. This includes installing, diagnosing, repairing, maintaining … issues within a pressurised environment Taking ownership of support calls until a satisfactory resolution is reached Escalation of complex issues to 2nd and 3rd line support Manage work queues and prioritise calls, re-assigning work where and when necessary to ensure compliance ...