1 of 1 2nd Line Support Jobs in Bedfordshire

2nd Line IT Support required for a brilliant business based south of Bedford. This is a permanent, hybrid role (days in the office) paying upto £34k base on … a 4 days on, 4 days off day shift pattern. We’re seeking a proactive Tier 2 Engineer to join a growing Managed IT team. You’ll provide second line support to customers, ensuring smooth operation of their IT services and infrastructure. This is a hands-on role involving troubleshooting, monitoring, and maintaining systems, whilst contributing … to service improvements and mentoring colleagues. What you’ll do: - Diagnose and resolve 2nd line technical issues across desktops, servers, and end-user devices - Monitor and maintain client IT systems (patching, updates, performance tuning) - Support incident, change, and problem management processes (ITIL-aligned) - Collaborate with Tier 1 & Tier 3 engineers, sharing knowledge and best practice More ❯