1 of 1 2nd Line Support Jobs in Dundee

/day (Inside IR35). This role will be hybrid working with 2 days per week onsite in Dundee. Responsibilities: - Provide operational support, maintenance and upgrades for the organisation’s server-based systems and associated infrastructure, with a specific focus on event monitoring, incident resolution, performance monitoring … analysis, process/task automation and proactive maintenance (e.g., applying routine patches and security updates). - Provide a customer-focused second-line operational support service, managing and resolving incidents and requests using service management processes within agreed SLAs, applying fixes and workarounds as required. - Support ...