3 of 3 2nd Line Support Jobs in Scotland

Job Title: 2nd Line Support Engineer Location: Glasgow (Office-based, 5 days per week) Type: Full-Time Permanent Salary: Competitive, based on experience Join Our IT Team - Support 800+ Users in a Fast-Paced Environment We're looking for a skilled and proactive 2nd Line Support Engineer to … key role in resolving support tickets, ensuring seamless user experiences, and helping maintain the overall health of our systems and networks. Key Responsibilities: Respond to and resolve 2nd line technical support tickets (desktop and Microsoft 365) Provide day-to-day desktop support, hardware troubleshooting, and software installations Manage and support … the wider IT team to ensure smooth resolution of complex issues Maintain documentation and adhere to internal processes and SLAs What We're Looking For: Proven experience in a 2nd line support or desktop support role Strong working knowledge of Microsoft 365 Confident troubleshooting desktop, printer, network, and hardware issues Experience supporting a More ❯

Brightwork have an excellent opportunity for an experienced 1st/2nd Line Helpdesk Support, to join our client, a global luxury brand at their prestigious Edinburgh retail location, however, there may be a requirement to visit other sites across Scotland if required. This is an ongoing temporary contract until Jan 2026 with view of extension. … With a working week of Wednesday to Sunday, the successful candidate will provide on site staff with key 1st/2nd line support throughout their peak trading periods and act as a key point of liaison between vendors, suppliers and internal stakeholders. Duties will include: - Building relationships with internal and external stakeholders, ensuring all support is delivered within agreed SLA's - Managing suppliers and vendors to the organisation and conducting regular service reviews - Providing 1st/2nd line support with regards to EPOS systems and iPads, working closely with IT outsourcer when escalation is required - Assisting with the set up of video conferencing facilities - Troubleshooting issues with networks More ❯

My global financial client based in Glasgow have an urgent requirement for an IT Support Engineer to join on an initial 3 month contract with possible extensions thereafter. This is a fantastic role and company name to get on your CV helping you progress with your IT career. REQUIRED SKILLS: - - Active Directory - Password resets, adding new users - Windows … imaging, troubleshooting - PC, Laptop and Printer hardware break/fix - Basic network and server support - Excellent communication skills Please send across your most recent CV in application to this role. More ❯