3 of 3 2nd Line Support Jobs in Scotland

You will be one of the first points of contact for all inbound technical calls and manage initial responses and escalations. Duties will include: 2nd Level Support takes over incidents which cannot be solved immediately by means of 1st LevelSupport. If necessary, you will work with external … workaround for new issues which require more complex technical knowledge. If an incident is a P1 OR is a recurring root cause of incidents, 2nd Level Support will evaluate and initiate handover to Problem Management. What you'll need to succeed We are looking for experienced software … helpdesk support engineers. Experience using ServiceNow, Jira and Anywhere 365 phone systems will be an advantage, aswill an understanding or working knowledge of ITIL Foundation Certification orITIL 4. You should have experience of working in a software support role,ideally supporting multiple proprietary products, via multichannel More ❯

We're looking for an SC Cleared Deployment Engineer with experience in building and deploying laptops, supporting Surface rollouts, and engaging directly with users to manage rollups. Key details: Location: Thurso, Scotland - 5 days/week on-site Duration: 3 More ❯

We're looking for an SC Cleared Deployment Engineer with experience in building and deploying laptops, supporting Surface rollouts, and engaging directly with users to manage rollups. Key details: Location: Thurso, Scotland - 5 days/week on-site Duration: 3 More ❯