2 of 2 2nd Line Support Jobs in Lancashire

Technical Support Engineer/1st/2nd Line Support Analyst A fantastic opportunity has arisen for a Technical Support Engineer/1st/2nd Line Support Analyst to join our Manchester based firm on a permanent … basis. Technical Support Engineer/1st/2nd Line Support Analyst Responsibilities and Duties: * Provide end-user IT assistance on all core desktop applications and technologies. * Assist the Service Desk Delivery Manager in the triage of tickets, including: * Serving as the end user … necessary information from end users and accurately create and update service tickets in our ticketing system. Technical Support Engineer/1st/2nd Line Support Analyst Knowledge, Sills and Experience: * ITIL Certification is preferred * Experienced working with, troubleshooting and improving Windows Server technologies More ❯

2nd line IT Service Desk Support Manchester - Hybrid working We are working with our client to add to their Service Desk Team a 2nd line … IT Support professional, offering support by phone and online to their Global employee base. You will provide first and second line support to users on applications such as Windows 10, Office 365, Adobe and other industry specific applications such as iManage and … Intapp. Full training would be offered for applications you are not familiar with, providing you have solid support experience in Windows applications. Exceptional customer care and communication skills are also required in addition to your technical expertise. My client is a leader in their field with an operation More ❯