2nd Line Support Jobs in the North West

1 to 25 of 32 2nd Line Support Jobs in the North West

2nd Line Support Engineer

Northwich, England, United Kingdom
Hybrid / WFH Options
Ingram Micro Inc
2nd Line Support Engineer page is loaded 2nd Line Support Engineer Apply locations Northwich, Cheshire, United Kingdom | time type Full time | posted on Posted 2 Days Ago | job requisition id R-109227 It's fun to work in a company … where people truly BELIEVE in what they're doing! Job Description: 2nd Line Support Engineer This role is office-based, with three days a week spent at our Northwich office (CW9 7UA). Join us as a 2nd Line Support … this is your chance to make a significant impact on both our clients and our company. About the role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. More ❯
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2nd Line Support Engineer

Northwich, England, United Kingdom
Hybrid / WFH Options
Ingram Micro
DE&I Ambassador This role is office-based, with three days a week spent at our Northwich office (CW9 7UA) Join us as a 2nd Line Support Engineer at Comms-care and play a pivotal role in delivering exceptional technical support across a … this is your chance to make a significant impact on both our clients and our company. About The Role We’re looking for a 2nd Line Network Engineer with strong expertise in Cisco (minimum CCNA certified), and Azure Technologies to join our skilled support team. … IT Services and IT Consulting Referrals increase your chances of interviewing at Ingram Micro by 2x Sign in to set job alerts for “Second Line Support Engineer” roles. Manchester, England, United Kingdom 1 week ago Stoke-On-Trent, England, United Kingdom 2 weeks ago Manchester, England More ❯
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1st / 2nd Line Support Engineer

City Of Manchester, Manchester, United Kingdom
Hybrid / WFH Options
In Technology Group
Job Title: 1st/2nd Line Support Engineer Location: Manchester City Centre (Office-based) Salary: £25,000 - £32,000 DOE Work Structure: Hybrid after probation (2 days WFH) We're working with a well-established company based in Manchester City Centre, who are looking to … bring on a 1st/2nd Line Support Engineer to support their internal user base of over 200 employees. This is a fantastic opportunity to join a close-knit IT team where you'll get hands-on exposure across a wide range of … in their day-to-day operations. Responsibilities: Acting as the first point of contact for all IT-related issues and requests Providing 1st and 2nd line support across hardware, software, and network issues Managing tickets and ensuring timely resolution or escalation Supporting a range of More ❯
Employment Type: Permanent
Salary: £25000 - £32000/annum Brilliant benefits
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2nd Line Support Engineer

Warrington, Cheshire, UK
Hybrid / WFH Options
Franklin Fitch
2nd Line Support Engineer Salary: £35,000 Location: Northwich - Hybrid (3 days in office) A growing and expanding MSP are looking for a 2nd Line Support Engineer to join the team. You will be delivering exceptional technical support … at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. Responsibilities: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot … resolutions for future reference. Provide regular progress updates to customers, ensuring clear communication throughout the support lifecycle. Requirements: Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment. Strong knowledge of networking fundamentals, including TCP/IP More ❯
Employment Type: Full-time
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2nd Line Support Engineer

Northwich, England, United Kingdom
Hybrid / WFH Options
Franklin Fitch
2nd Line Support Engineer Salary: £35,000 Location: Northwich - Hybrid (3 days in office) A growing and expanding MSP are looking for a 2nd Line Support Engineer to join the team. You will be delivering exceptional technical support … at the forefront of resolving IT issues and ensuring robust infrastructure performance, particularly across networking and cloud-based systems like Microsoft Azure. Responsibilities: Provide 2nd line technical support to clients, addressing issues related to hardware, network infrastructure, and cloud environments (Azure). Diagnose and troubleshoot … resolutions for future reference. Provide regular progress updates to customers, ensuring clear communication throughout the support lifecycle. Requirements: Proven experience as a 2nd Line Support Engineer or similar role in a professional IT environment. Strong knowledge of networking fundamentals, including TCP/IP More ❯
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2nd Line Support Engineer (Linux)

Stockport, Greater Manchester, North West, United Kingdom
Ernest Gordon Recruitment
2nd Line Support Engineer (Linux) Stockport (Hybrid) £30,000 - £35,000 + Flexible Working + Training + 25 Days Holiday (+ Bank Holidays) + Pension + Global Travel Opportunities Are you a 2nd Line Support Engineer with Linux experience, looking … part in DevOps, supporting manufacturing testing and remote deployments, while occasionally travelling overseas to support international clients. This role would suit a 2nd Line Support Engineer with Linux experience, looking to join a leading manufacturing and engineering company where you'll support … in a Stockport open to international travel Keywords : Software, Applications, Stockport, Macclesfield, Manchester, Engineer, Engineering, Website, IT Support, 1st line, 2nd Line, Help Desk Reference Number: BBBH18177 If you're interested in this role, click 'apply now' to forward an up-to-date More ❯
Employment Type: Permanent
Salary: £35,000
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2nd Line Support Team Leader

Manchester, England, United Kingdom
TieTalent
day ago Be among the first 25 applicants About Job Title: 2nd Line Team Leader Location: Manchester About Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions – Hybrid (2 Days on … and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation’s various IT systems. Ensure effective … with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators Manchester, England Work experience Systems Administrator System Engineer IT Consultant Languages English Seniority level Seniority level Mid More ❯
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2nd Line Support Engineer

Altrincham, England, United Kingdom
JR United Kingdom
you an IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in … South Manchester. About the Role As a 2nd Line Support Engineer, you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You’ll handle and work on a variety of end … user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment. Key Responsibilities Provide 2nd line support across the organisation (hardware and software). Troubleshoot and resolve issues related to: Active Directory & Group Policy Endpoint patching and compliance Laptop and desktop More ❯
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2nd Line Support Engineer

Altrincham, England, United Kingdom
Xpertise Recruitment
you an IT professional with a passion for troubleshooting and delivering high-quality end-user support? I am currently looking for a 2nd Line IT Support Engineer to join a leading organisation in the professional services sector, based in their modern offices in … South Manchester. About the Role As a 2nd Line Support Engineer, you’ll be a key member of the internal IT team, responsible for providing day-to-day technical support across the business. You’ll handle and work on a variety of end … user and infrastructure-related tasks, and contribute to maintaining a smooth and secure IT environment. Key Responsibilities Provide 2nd line support across the organisation (hardware and software). Troubleshoot and resolve issues related to: Active Directory & Group Policy Endpoint patching and compliance Laptop and desktop More ❯
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2nd Line Support Team Leader

Manchester, Harpurhey, United Kingdom
Futures
Job Title: 2nd Line Team Leader Location: Manchester Salary: £37,000 per annum plus benefits (including an 18% contributory pension) Working Conditions – Hybrid (2 Days on site, 3 days from home) Futures are a leading digital recruitment partner for Public Sector organisations across the UK. We support … and a passion for improving the lives of the local community, we would love to talk to you. Role Purpose Lead the 2nd Line Support Team in delivering high-level technical support across the organisation’s various IT systems. Ensure effective … with Microsoft Office, SharePoint, and ITSM tools. High adaptability, analytical thinking, and commitment to ongoing development. Reports to: Support Lead Direct Reports: 2nd Line Support Operators More ❯
Employment Type: Permanent
Salary: £37000 - £39000/annum 18% Contribution Pension
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1st / 2nd Line Support Engineer X 2

Manchester, Trafford Park, United Kingdom
Adria Solutions Ltd
1st & 2nd Line Support - Manchester X 2 Are you a proactive IT professional passionate about user support and technology improvement? We’re looking for a highly capable 1st & 2nd Line Engineer to join our dynamic IT team. In this role … part in IT projects and maintenance activities in line with departmental objectives. Required Skills & Experience Minimum 3 years' experience in 1st and 2nd Line IT support roles Strong understanding and hands-on experience with: Active Directory, Microsoft 365 Administration, SharePoint Online, VoIP system … thrive in a fast-paced, collaborative environment and enjoy solving problems while making a real impact, we’d love to hear from you. 1st & 2nd Line Support - Manchester X More ❯
Employment Type: Permanent
Salary: £20000 - £30000/annum
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2nd Line Support Engineer

Chadderton, Greater Manchester, UK
Alpha Associates Recruitment
A very successful and growing client of ours is looking for a 2nd Line Support Engineer to join their team in Oldham. This is a hybrid position. Experience working in an MSP environment would be preferred. Required Skills/Experience of the 2nd Line Support Engineer: Proven experience in 2nd line IT support roles, ideally within an MSP or similar environment Strong knowledge of Microsoft 365 Proficiency with Windows Server and Active Directory, including Group Policy Experience with Azure AD integration and Intune device management. … Knowledge of virtualization platforms (Azure Virtual Desktop, etc) The successful 2nd Line Support Engineer will be paid up to £30,000 per annum. If interested, please apply immediately. We also offer up to £500 for successful referrals. More ❯
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2nd Line IT Support Engineer

Manchester, England, United Kingdom
BDP (Building Design Partnership Ltd)
Join to apply for the 2nd Line IT Support Engineer role at BDP (Building Design Partnership Ltd) 3 days ago Be among the first 25 applicants Join to apply for the 2nd Line IT Support Engineer role at BDP (Building … Design Partnership Ltd) This role sits within the Central IT Group and in our 2nd Line Team, reporting into the Group IT Operations Director. You will strengthen a team currently of two, who are both based in our Manchester Studio. You will be working with a lively … last 20+ years; it is home to 400+ staff with social clubs ranging from football to board games. Key Responsibility Of Role As a 2nd Line Support Engineer, you will be an integral part of BDPs global IT Operations team and will collaborate with colleagues More ❯
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2nd Line Support Engineer

Warrington, England, United Kingdom
JR United Kingdom
2nd Line Support Engineer Location: Warrington, Cheshire | Contract Duration: 2 Months | Start: ASAP | DBS Required | Inside IR35 Lucid Support Services Ltd is seeking an experienced 2nd Line Support Engineer for a short-term contract. This role is fully … onsite and requires excellent customer service skills along with strong experience supporting Microsoft solutions. Role Responsibilities: Provide 2nd line support for Windows 10/11, M365, AD, Azure, etc. Support Apple macOS & iOS devices, ensuring seamless integration. Manage MDM, device management, and stock … control. Support desktop virtualization technologies (e.g., Hyper-V, VMware). Update Asset Management system. Manage Customer Endpoint protection. Apply networking fundamentals: TCP/IP, DNS, DHCP. Support Apple MacOS/iOS and MS Windows environments. Utilize ITSM tools effectively. If interested and available, please apply. Due More ❯
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2nd Line Support Engineer

Manchester, England, United Kingdom
JR United Kingdom
Social network you want to login/join with: 2nd Line Support Engineer - Up to £30,000 + Benefits Location: Manchester (with travel to Stoke 2-3 times a week, expensed) Office: 4 days per week | Full-Time | Permanent About the Role Are you an … experienced 2nd Line Support Engineer who enjoys variety, being hands-on with tech, and providing great customer support without climbing the ladder into 3rd Line or beyond? This might just be the opportunity for you. iO Associates is working with a … CCTV setups Maintaining high levels of customer service while balancing hands-on technical tasks What We're Looking For Solid, mature experience in a 2nd Line Support role Strong networking knowledge and troubleshooting abilities Comfortable working both on-site and remotely UK driving licence and More ❯
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2nd Line Application Support Engineer

Carlisle, England, United Kingdom
Hybrid / WFH Options
The Cumberland Group
energy and creativity to make a positive difference, then this is the job for you. A new and exciting opportunity has arisen for a 2nd Line Application Support Engineer role within our Application Support Team (AST). The successful candidate for this role … and sell up to 3 days. Learning and Development opportunities - We want you to grow in your role. We’ll work together to support your personal and professional development. Hybrid Working - the tools and equipment you need to be able to work from home when you need to … Application Support Engineers, taking on the responsibilities of training, and upskilling 1st Line team members. You will act at the 2nd line support and escalation point for the 1st line Application Support Team providing subject matter expertise More ❯
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2nd Line IT Support Engineer – £32K + Training | Award-Winning MSP | Manchester

Manchester, England, United Kingdom
Hybrid / WFH Options
IT Support Manchester - Remedian IT Services
this job and more exclusive features. Direct message the job poster from IT Support Manchester - Remedian IT Services Are you an experienced 2nd Line IT Support Engineer looking to grow your skills in a fast-paced and supportive environment? Join Remedian IT Solutions … the region. This role offers a clear path towards 3 rd Line Engineer, or specialist roles in areas across the business. Provide 2nd line technical support (remote and on-site) Resolve software, hardware, and network issues (Windows, AD, Office 365, etc.) Troubleshoot and … escalate complex tickets Participate in IT projects, system upgrades, and rollouts Maintain detailed documentation of issues and resolutions Previous experience in a 2nd Line IT support role Strong knowledge of: Networking basics: DNS, DHCP, TCP/IP Experience with VMware or Hyper-V Excellent communication More ❯
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2nd Line Support Engineer - New! (REFGJ25)

Greater Manchester, England, United Kingdom
RedRock Resourcing
2nd Line Support Engineer - New! (REFGJ25) Location: South Manchester A rapidly growing Internet Service Provider are looking for a talented 2nd Line Network Support Engineer to join their growing, autonomous team. You will be the go-to point of escalation … cannot. A truly great opportunity with potential to grow into a more senior position as the team expands. Essential Skills & Experience Prior experience of 2nd Line Support within broadband, connectivity, ISP, telecoms or enterprise environments Experience with WiFi standards, Ethernet and router hardware Strong knowledge … diagnose faults. Desirable CompTIA Network+ or CNNA or similar certification Scripting or automation knowledge (Python, shell) If you are well-versed in IT Support and have a deep understanding of home networking and consumer broadband technologies, then please apply for more details More ❯
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2nd Line Support Engineer

Lancaster, Lancashire, North West, United Kingdom
In Technology Group Limited
Job Title: 2nd/3rd Line Engineer Location: Lancaster (full-time onsite) Industry: Managed Service Provider Salary: Up to £35k per annum (DOE) About Us We are a fast-growing Managed Service Provider (MSP) based in Lancaster, delivering expert IT support and strategic consultancy to … proof IT solutions that empower our clients to focus on what they do best. Role Overview We are looking for a skilled and motivated 2nd/3rd Line IT Support Engineer to join our team. This is a key technical role that involves handling escalated … with our service desk and projects team, providing high-quality support both remotely and on-site. Key Responsibilities Troubleshoot and resolve complex 2nd/3rd line issues across a range of technologies, including servers, networking, and cloud platforms. Escalation point for 1st/2nd More ❯
Employment Type: Permanent
Salary: £35,000
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Support Engineer 1st/2nd Line

Stockport, England, United Kingdom
Hybrid / WFH Options
AeroCloud
this by becoming the airport’s first call for technology. Whether in times of need or growth, we stand alongside our clients, offering support through innovative software that drives their success. Our Commitment to Excellence At AeroCloud, being the airport’s first call means exceeding expectations at every … in keeping our team informed, being transparent, and maintaining accountability at every step. Job Requirements About you We are looking for a 1st/2nd Line Support Engineer to join our Delivery, Implementation and Support (DIS) team who will report directly to the … have any direct reports and will be based in our Stockport Office with a hybrid working model. Summary Of Role As a 1st/2nd line support engineer you will be working across our airport customers, resolving support issues, diagnosing, and troubleshooting across More ❯
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2nd Line Avaya Support Engineer

Warrington, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2nd Line Avaya Support Engineer, warrington, cheshire col-narrow-left Client: Location: Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job Description: Looking … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
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2nd Line Avaya Support Engineer

Manchester, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2nd Line Avaya Support Engineer, manchester col-narrow-left Client: Location: manchester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 4 Posted: 10.06.2025 Expiry Date: 25.07.2025 col-wide Job … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
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2nd Line Avaya Support Engineer

Chester, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2nd Line Avaya Support Engineer, chester col-narrow-left Client: Location: chester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col-wide Job … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
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2nd Line Avaya Support Engineer

Preston, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2nd Line Avaya Support Engineer, preston, lancashire col-narrow-left Client: Location: preston, lancashire, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date: 21.07.2025 col … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
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2nd Line Avaya Support Engineer

Bolton, England, United Kingdom
Hybrid / WFH Options
JR United Kingdom
Social network you want to login/join with: 2nd Line Avaya Support Engineer, bolton, greater manchester col-narrow-left Client: Location: bolton, greater manchester, United Kingdom Job Category: Other - EU work permit required: Yes col-narrow-right Job Views: 2 Posted: 06.06.2025 Expiry Date … Avaya expertise in a remote-first environment with real career progression? We're working with a leading UK tech services provider to find a 2nd Line Avaya Support Engineer who’s confident with Avaya CMS 8 or 10 , and comfortable handling user changes, deletions , and … well-established engineering group You’ll need: ? Hands-on experience with Avaya CMS 8 or 10 (additions, deletions, user changes) ? Previous experience in a 2nd line/tiered support environment ? Eligibility for BPSS & NPPV3 clearance (after probation) Nice to Have: ? Experience with CXone, NICE, or More ❯
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2nd Line Support
the North West
10th Percentile
£29,675
25th Percentile
£31,250
Median
£33,500
75th Percentile
£35,375
90th Percentile
£37,500