2 of 2 2nd Line Support Jobs in Portsmouth

a password reset or a tricky software fault, you know how to get things sorted. This is your chance to join a growing IT Service Provider , providing 1st and 2nd line support to a key customer with offices across Germany. All users are German-speaking , so you'll need to be fully fluent, either native … Location : Fully remote - work from anywhere in the UK. Language Skills : Use your German every day while building your IT career Variety : A mix of 1st and 2nd line support across hardware, software, Microsoft 365, and more Culture : Join a friendly, collaborative MSP with a solid reputation and loyal client base Stability : Support a long-term customer with consistent demand and ongoing projects What you’ll be doing: Providing 1st and 2nd line support to German-speaking users - via phone, email, and remote tools Troubleshooting hardware, software, network, and Microsoft 365 issues Logging and managing tickets through to resolution Escalating more complex issues to senior engineers More ❯

2nd Line IT Support Engineer – Cyber Security Specialist 📍 Location: Portsmouth - On-site 💼 Full-Time | Permanent Are you an experienced IT Support Engineer looking to elevate your career in a collaborative, forward-thinking education environment? Our client – a respected college – is seeking a 2nd Line Engineer with strong cyber security expertise … support and cyber security, who thrives in a people-first culture and wants to make a real impact in the education sector. 🔧 Key Responsibilities Provide high-quality 2nd line support and troubleshooting across hardware, software, and desktop systems. Support and mentor 1st line engineers; escalate complex issues to 3rd … educated in cyber security best practices. Stay updated through participation in the JISC Cyber Security Community, webinars, and industry resources. ✅ What We’re Looking For Proven experience in a 2nd line IT support role, ideally within an educational or complex environment. Strong understanding of cyber security principles, tools, and best practices. Experience with M365 security More ❯