2 of 2 2nd Line Support Jobs in South Wales

a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing customer-focused high level IT support at a 2nd line level. Up to £26,000 + Benefits IT Support 25/09/2022 Description You will join a small support desk … problem resolution in a timely and efficient manner via communication and remote access to the customer. Experience using, and an understanding of MS SQL to enable you to provide 2nd line support to the team is required. As 2nd line, you will be tasked with escalations from the 1st line … support cases. Managing case notes on our internal CRM solution. Communicate and escalate with other members of the team. Be proactive in troubleshooting and diagnosing problems. Provide 2nd line expertise to the team and customers on specific areas of our products such as 3rd party API links. Skills & Knowledge ‘Customer first’ attitude and a desire More ❯

Looking for an experienced 2nd Line Technical Support person who is available to start work immediately. You will start on a 3 month FTC PAYE with a likely transfer to permanent on £26000. This is an office based role in Pentwyn, Cardiff. Mon - Friday, standard office hours. Duties: Providing 1st and 2nd line desktop support. To resolve systems issues raised within the business by the management team and users. Manage incoming support requests via ticket portal, email, and telephone as efficiently as possible until conclusion. Provide consistent and prompt IT support for internal and remote users and keep them informed of progress until the system issues are … resolved. Provide basic server support and monitor all servers to ensure optimum performance for the business. Carry out "Active Directory" tasks including user accounts, groups and computers. Provide support on the 'FSM’ management system (training will be provided). Install, assemble and configure computers, monitors, network infrastructure and peripheral items. Troubleshoot hardware, software, email, network and More ❯