5 of 5 2nd Line Support Jobs in Wales

a highly motivated candidate to join a dynamic company which is fast moving and fun to work in, providing customer-focused high level IT support at a 2nd line level. Up to £26,000 + Benefits IT Support 25/09/2022 Description You will join a small support desk … problem resolution in a timely and efficient manner via communication and remote access to the customer. Experience using, and an understanding of MS SQL to enable you to provide 2nd line support to the team is required. As 2nd line, you will be tasked with escalations from the 1st line … support cases. Managing case notes on our internal CRM solution. Communicate and escalate with other members of the team. Be proactive in troubleshooting and diagnosing problems. Provide 2nd line expertise to the team and customers on specific areas of our products such as 3rd party API links. Skills & Knowledge ‘Customer first’ attitude and a desire More ❯

Second line Technical Support (Desktop Migration) Join to apply for the Second line Technical Support (Desktop Migration) role at Opplæringskontoret for Offshore fag . Job Details Location: Cardiff, Bristol, Feltham, Cheltenham, Brockworth (Multiple roles) Contract: 6 months initially, with scope for extension Salary: £300 - £350 per day (Umbrella-PAYE) Our client is … seeking Second line Technical Support Engineers with experience in managing desktops, including PC imaging, device management, hardware, networks, and troubleshooting. Key Responsibilities Provide support for desktops, laptops, and peripherals Re-image devices and reinstall/configure applications Troubleshoot Windows OS, hardware, and applications Coordinate with vendors for escalations and hardware replacements Document issues and … resolutions in ITSM systems Key Skills & Experience Strong understanding of PC hardware, software, OS, directory services, and applications Experience with application support and hardware setup Proficiency in Windows 10/11, Android, Mac OS, MS Office, LAN/WAN, Wi-Fi, VOIP Onsite and remote support capabilities Ticket management and documentation skills This is a long More ❯

2nd Line Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales’s most successful tech companies. Based in South Wales they’ve been growing rapidly over numerous years and are now … looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to customers. This role is a good fit for computer science graduates or software developers looking to move into an organisation … that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. Preferred qualifications: - Bachelor's degree in computer science or equivalent - Experience with programming/scripting (Batch, VB, PowerShell, Java, C#, Chef More ❯

2nd Line Software Support Engineer | Global Tech Company | Highly competitive salary + Sign on bonus & shares | Swansea | Hybrid (3 days per week in the office) Yolk Recruitment are proud to be working with one of Wales's most successful tech companies. Based in South Wales they've been growing rapidly over numerous years and are … now looking to add to their support team to deal with increased client demand. In this role you will serve as a technical expert, diagnosing, investigating, and resolving escalated incident tickets to provide consistent and high-quality service to customers. This role is a good fit for computer science graduates or software developers looking to move into an … organisation that prioritises career progression and personal development. Basic qualifications: - Experience in technical support, or experience in software development - Exceptional problem-solving skills, able to quickly understand issues and leverage available tools to hypothesise, diagnose, and resolve problems. Preferred qualifications: - Bachelor's degree in computer science or equivalent - Experience with programming/scripting (Batch, VB, PowerShell, Java, C# More ❯

IT Support, 2nd Line Support, Laptop, Refresh, Desktop Join to apply for the IT Support, 2nd Line Support, Laptop, Refresh, Desktop role at Experis UK . Support Technician - Laptop Set-up Refresh Clinic Location: Holyhead | Contract | Immediate Start | SC Clearance Ideally Join a fast … paced and dynamic IT deployment project as a Support Technician in our Laptop Refresh Clinic. We seek proactive, detail-oriented individuals to assist in the efficient delivery and refresh of end-user devices in line with a major technology rollout. Key Responsibilities Transport devices as instructed by the Contractor Engineer and Site Manager between onsite storage … correct number of units daily. Update all steps in the Contractor's workflow management system with precision. Promptly report migration issues and escalate unresolved problems to Post Migration Support Engineers. Carry out daily manual stock checks and communicate findings to site leadership. Prepare collected devices for return - package using original boxes, label per Designation Rules ('Disposal' or 'Refurbishment More ❯