2nd Line Support Job Trends in South Wales

Second Line Support
Wales > South Wales

The median Second Line Support salary in South Wales is £35,000 per year, according to job vacancies posted during the 6 months leading to 3 July 2026.

The table below compares current salary benchmarking and summary statistics with the previous two years.

6 months to
3 Jul 2026
Same period 2025 Same period 2024
Rank 82 - 88
Rank change year-on-year - - -5
Permanent jobs requiring a 2nd Line Support 4 0 5
As % of all permanent jobs in South Wales 0.28% - 0.34%
As % of the Job Titles category 0.29% - 0.38%
Number of salaries quoted 3 0 3
10th Percentile - - £27,000
25th Percentile - - £28,125
Median annual salary (50th Percentile) £35,000 - £30,000
75th Percentile - - £35,000
90th Percentile - - £38,000
Wales median annual salary £35,000 - £27,500
% change year-on-year - - +1.09%

All Permanent IT Job Roles
South Wales

For comparison with the information above, the following table provides summary statistics for all permanent IT job vacancies in South Wales. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of permanent jobs in our overall sample.

Permanent vacancies in South Wales with a recognized job title 1,361 426 1,325
% of permanent jobs with a recognized job title 94.12% 89.31% 90.57%
Number of salaries quoted 915 293 1,054
10th Percentile £30,000 £25,220 £27,157
25th Percentile £37,500 £35,000 £35,000
Median annual salary (50th Percentile) £50,000 £52,000 £45,000
Median % change year-on-year -3.85% +15.56% -10.00%
75th Percentile £65,000 £65,000 £60,000
90th Percentile £78,174 £74,157 £70,000
Wales median annual salary £50,000 £50,124 £45,000
% change year-on-year -0.25% +11.39% -

2nd Line Support
Job Vacancy Trend in South Wales

Historical trend showing the proportion of permanent IT job postings featuring '2nd Line Support' in the job title relative to all permanent IT jobs advertised in South Wales.

2nd Line Support job vacancy trend in South Wales

2nd Line Support
Salary Trend in South Wales

Salary distribution trend for 2nd Line Support job vacancies in South Wales.

Salary distribution trend for 2nd Line Support job vacancies in South Wales

2nd Line Support
Job Locations in South Wales

The table below looks at the demand and provides a guide to the median salaries quoted in IT jobs citing 2nd Line Support within the South Wales region over the 6 months to 3 July 2026. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Permanent
IT Job Ads
Median Salary
Past 6 Months
Median Salary
% Change
on Same Period
Last Year
Live
Jobs
Caerphilly - 3 £35,000 - 1
Cardiff - 1 - - 1
2nd Line Support
Wales

2nd Line Support Skill Set
Top 30 Co-Occurring Skills & Capabilities in South Wales

For the 6 months to 3 July 2026, 2nd Line Support job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number of co-occurrences and as a proportion of all permanent job ads across the South Wales region featuring 2nd Line Support in the job title.

1 3 (75.00%) ITIL
2 2 (50.00%) Active Directory
2 2 (50.00%) AWS
2 2 (50.00%) Azure
2 2 (50.00%) Client Onboarding
2 2 (50.00%) Customer Service
2 2 (50.00%) DHCP
2 2 (50.00%) DNS
2 2 (50.00%) Entra ID
2 2 (50.00%) Hyper-V
2 2 (50.00%) Infrastructure Engineering
2 2 (50.00%) LAN
2 2 (50.00%) Microsoft
2 2 (50.00%) Microsoft 365
2 2 (50.00%) Microsoft Intune
2 2 (50.00%) PowerShell
2 2 (50.00%) Problem-Solving
2 2 (50.00%) Systems Management Server (SMS)
2 2 (50.00%) VMware
2 2 (50.00%) VMware Infrastructure
2 2 (50.00%) WAN
2 2 (50.00%) Wi-Fi
2 2 (50.00%) Windows
2 2 (50.00%) Windows Server
3 1 (25.00%) B2B
3 1 (25.00%) Data Validation
3 1 (25.00%) Incident Management
3 1 (25.00%) Major Incident Management
3 1 (25.00%) SaaS
3 1 (25.00%) SLA

2nd Line Support Skill Set
Co-Occurring Skills & Capabilities in South Wales by Category

The following tables expand on the one above by listing co-occurrences grouped by category. They cover the same employment type, locality and period, with up to 20 co-occurrences shown in each category:

Cloud Services
1 2 (50.00%) AWS
1 2 (50.00%) Azure
1 2 (50.00%) Entra ID
1 2 (50.00%) Microsoft 365
2 1 (25.00%) SaaS
Communications & Networking
1 2 (50.00%) DHCP
1 2 (50.00%) DNS
1 2 (50.00%) LAN
1 2 (50.00%) WAN
1 2 (50.00%) Wi-Fi
General
1 3 (75.00%) Social Skills
2 2 (50.00%) Public Sector
3 1 (25.00%) Analytical Skills
Miscellaneous
1 2 (50.00%) Onboarding
Operating Systems
1 2 (50.00%) Windows
1 2 (50.00%) Windows Server
Processes & Methodologies
1 3 (75.00%) ITIL
2 2 (50.00%) Client Onboarding
2 2 (50.00%) Customer Service
2 2 (50.00%) Infrastructure Engineering
2 2 (50.00%) Problem-Solving
3 1 (25.00%) B2B
3 1 (25.00%) Data Validation
3 1 (25.00%) Incident Management
3 1 (25.00%) Major Incident Management
3 1 (25.00%) Stakeholder Management
3 1 (25.00%) Validation
Programming Languages
1 2 (50.00%) PowerShell
2 1 (25.00%) SQL
Quality Assurance & Compliance
1 1 (25.00%) SLA
System Software
1 2 (50.00%) Active Directory
1 2 (50.00%) Hyper-V
1 2 (50.00%) VMware Infrastructure
Systems Management
1 2 (50.00%) Microsoft Intune
1 2 (50.00%) Systems Management Server (SMS)
Vendors
1 2 (50.00%) Microsoft
1 2 (50.00%) VMware