3 of 3 2nd Line Support Jobs in South Yorkshire

EXCITING OPPORTUNITY FOR A 2ND LINE SUPPORT ENGINEER TO JOIN A LEADING TECHNOLOGY SERVICES PROVIDER Salary up to £30,000 p/a + benefits Dynamic environment with exposure to cutting-edge IT infrastructure Technical client support role, ideal for experienced Windows Server engineers Opportunity to grow within a fast-paced, customer-focused … culture Clear pathways for technical development and certification Flexible working options and shift patterns Access to industry training and mentorship Modern office environment with the latest tools and tech 2ND LINE SUPPORT ENGINEER ROLE: As a 2nd Line Support Engineer, you will be a vital part of the technical support … key systems and services. This role requires strong problem-solving abilities and excellent communication skills, as you will regularly collaborate with internal teams and end users. KEY RESPONSIBILITIES: Provide 2nd line support for escalated technical issues Troubleshoot and resolve issues related to Windows Server, Active Directory, Office 365, and associated technologies Perform user administration and More ❯

Role: 2nd Line Support Engineer Location: Doncaster 3 days p/week onsite - you must be commutable to Doncaster for at least 3 days p/week for this role Contract Type: Permanent Overview: We're hiring a 2nd Line Support Engineer for a busy environment. You'll be the … escalation point for 1st Line Engineers, handling technical issues across a wide range of IT systems and services. This is a hands-on support role with a mix of remote troubleshooting, customer comms, and documentation. Ideal for someone who’s sharp on detail, calm under pressure, and comfortable with multiple technologies. Key Responsibilities: Handle escalated tickets … from 1st line and work them through to resolution Prioritise and manage multiple issues to meet SLAs Provide desktop, server, network, and cloud support Keep customers updated throughout the ticket lifecycle Maintain accurate records in the service management system Liaise with 3rd parties where needed and ensure SLAs are met Share fixes and updates with the More ❯

employment, careers, apprenticeships, further training, and university level courses. This customer facing professional role is responsible for ensuring that IT and AVA services are installed and maintained to support the Colleges aim on the journey from good to great. Main Responsibilities: Technical Support: Handling technical issues that require deeper technical expertise, including troubleshooting software, hardware, and … network problems that first-line support could not resolve. Incident Management: Managing ongoing technical issues, tracking their resolution progress, and ensuring they are resolved within agreed service levels using our ServiceDesk. Essential understanding of cyber security and the associated tools and services used to protect users of the College and its data. You will be expected … to improve overall service efficiency. Providing clear and effective communication with users throughout the problem resolution process, including instructing them on steps to mitigate or resolve issues. Implementing Solutions: 2nd line support engineers will also be involved in deploying and configuring hardware, installing software updates, and applying patches to resolve security vulnerabilities. Continuous Improvement: Contributing More ❯