10 of 10 2nd Line Support Jobs in Yorkshire

2nd Line Support Engineer Microsoft 365, Azure, Cloud Huddersfield (onsite) £30k to £33k A busy IT team are looking for a 2nd Line Support Engineer to join their Huddersfield office. This role will see you handling escalations, troubleshooting issues, and supporting the delivery of cloud and infrastructure projects. Youll be … excellent customer service. An MSP background would be a strong advantage as it gives you exposure to different systems, but it is not essential. Key Tasks Take ownership of 2nd Line escalations and resolve issues efficiently Troubleshoot Microsoft 365, Azure and Intune environments Support Active Directory and Group Policy Provide networking support across … Install, upgrade and maintain software and hardware Contribute to IT projects including migrations and new rollouts Deliver high-quality support to internal users Our Ideal Candidate Previous 2nd Line experience, or strong 1st Line ready to step up Solid knowledge of Microsoft 365, Azure, Intune and Active Directory Entra ID experience advantageous but More ❯

2nd Line IT Support Technician Location: Ilkley Salary: Up to £38,500 per annum Type: Full-time Overview Our client is a well-established Managed Service Provider (MSP) supporting small and medium-sized businesses across West and North Yorkshire. They pride themselves on delivering reliable, secure IT services and building strong client relationships through excellent … customer service. This is an excellent opportunity for a skilled IT professional to join a supportive and collaborative team. The role is primarily 2nd line support, with responsibility for escalated tickets, advanced troubleshooting, and assisting with projects. Flexibility is important, as the successful candidate will also answer phones and handle 1st line calls … take on more complex technical responsibilities. Key Responsibilities Client Support: Answer support calls and provide 1st line help when needed. Take ownership of 2nd line tickets and escalations. Provide remote and on-site support to a variety of clients. Build strong, trust-based client relationships. Technical Expertise: Administer and More ❯

2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - 200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor … a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month More ❯

2ND LINE IT SUPPORT 3-6 MONTH CONTRACT DAY RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale. The 2nd Line Contractor … a busy IT Service Desk Strong knowledge of Windows 11 (On-premise domain & Cloud integrated) Experience with Active Directory and Azure Active Directory user & group administration Ability to support M365 services (Teams, SharePoint, OneDrive) Knowledge of InTune Previous experience of working with ITIL service management processes What you'll get in return This is an initial 3-Month More ❯

are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking … Leeds Salary: 25,000- 30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP … disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with More ❯

are working with a client based in Morley that specialise within IT support and services. Our client is looking for a 2x Helpdesk Technician's within the 2nd line support team on a full-time permanent basis. The successful candidate will handle escalated support issues, helping users with desktops, servers, networking … Leeds Salary: £25,000- £30,000 DOE A supportive and collaborative team environment Exposure to a wide range of technologies Opportunities for training and career development Key Responsibilities: Provide 2nd line support for Windows, Office 365, and other core systems Troubleshoot network issues (LAN, WAN, firewalls, routers, VPNs) Support remote access tools (RDP … disaster recovery solutions Monitor system alerts and respond to tickets via the helpdesk platform Keep users informed on issue progress and planned outages Escalate complex issues to 3rd line or field engineers Log time accurately on support tickets What You'll Need: Strong knowledge of Microsoft Office 365 (Exchange, Teams, SharePoint, Azure AD, Intune) Experience with More ❯

I have an amazing opportunity for a 2nd line support engineer to join a very well respected and successful MSP who are expanding. To be successful in this role you will have at least 2-3 years working within an MSP on the service desk and at least 12 months as a 2nd line More ❯

Service Desk Analyst/2nd Line Engineer An excellent contract opportunity has arisen in Wakefield for a 2nd Line Engineer/Technical Support Engineer/Service Desk Analyst for an initial period of 3 months. The successful candidates will join an existing IT Service Desk Team of engineers, providing effective technical support … VPN/protocols etc), server administration, anti-virus software and various other applications. To act as the first point of contact for users and suppliers for all IT support queries and issues. Ensure that all Incidents and Service Requests are logged correctly in the IT Service Management Tool. Provide support for end user devices, OS, printers … peripherals, MS Office and bespoke applications and user connectivity Work closely with users and other IT support teams to ensure incidents and requests are resolved within agreed SLA’s Assign or escalate issues to the appropriate team/third party for assistance when required We are looking for candidates with previous experience working on an IT Service Desk More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

Job Title: IT Support Technician - 1st/2nd Line Location: York, North Yorkshire Salary: £23k to £26k, dependent on experience Job Type: Permanent, Full-time The role is office-based, so candidates should live within a commutable distance of York About us: This is a market-leading company that provides IT solutions for opticians and … the optical profession throughout the UK and Ireland. About the role: You will be part of an office-based Support Desk Team, providing a high-quality and efficient service to over 500 customers. Responsibilities include: Providing telephone support for customers with hardware or software issues. Analysing and resolving customer problems quickly and efficiently. Providing remote support by dialling into customer systems when necessary. Logging all calls on the company's support software and updating as needed. Documenting and reporting 'bugs' and 'change requests' to the Development team. Making courtesy calls to customers who have not contacted the Support Desk for over 6 months. Occasional travel to customer sites may be More ❯