12 of 12 2nd Line Support Jobs in Yorkshire

2nd Line IT Support Engineer Company salary and benefits Career development & opportunities -Microsoft qualifications -Mentoring opportunities -Performance reviews -Diverse community -Workplace culture -Flexible scheduling -Flexible working from home -Social events -Company pension scheme -Onsite parking -Overtime -Use of company vehicles -20 Days Holidays, plus bank holidays + Birthday off -Company laptop As a result of … continued expansion, we're looking for an experienced 2nd line IT support engineer to join our successful, growing team and provide a first class technical service to our expanding customer base.The 2nd Line Support Engineer role will be well suited to someone who has experience in this kind of role … management tasks• Report, update and track incidents using service desk system• Ensure that customers are kept up to date at all times Skill requirements: • Experience in providing 1st/2nd Line IT support, ideally in a helpdesk/MSP environment• Technical knowledge of Microsoft Windows, both desktop and server operating systems• Excellent communication skills - both More ❯

Are you a driven, ambitious, and professional IT Support Engineer looking for growth, rewards, and to join a company that makes a significant difference in the lives of learners? Joskos Solutions is the ICT partner that schools trust, delivering outstanding service and support while keeping education at the core of our work. Our vision is to … become the UK's most trusted provider of ICT support and infrastructure services to schools and educational organizations — providing outstanding, benchmark-setting service in the education ICT sector. We aim to be the ICT partner that schools can rely on for all ICT needs, combining service excellence and long-term relationships into the solutions we proudly deliver. Key … Job Responsibilities Providing senior technical support to education sector customers. Ensuring continuity and efficiency of ICT networks. Managing and maintaining client network environments. Building strong relationships with key technical contacts at client sites and third parties. Key Skills Qualifications such as MCSA, AZs, & ITIL are highly beneficial. Strong knowledge of Windows OS, including Windows 10 & 11. Demonstrable experience More ❯

2nd Line IT Support Technician Ilkley - Office based Up to £35,000 per annum Join a Collaborative MSP Team in Ilkley. Our client is looking for a 2nd Line IT Support Technician to join a growing MSP. This is a varied, hands-on role where you’ll support … businesses to grow, and working as part of a dynamic and collaborative team, this is the opportunity for you. In this role, you will take on responsibilities spanning 1st, 2nd, and 3rd Line support, ensuring seamless service for their clients. This includes resolving everyday technical issues, tackling more advanced problems, and leading impactful IT projects. … Key Responsibilities Client-Centric Support Across All Levels: Provide expert 2nd and 3rd Line support, resolving escalated and complex technical issues with a focus on client satisfaction. Contribute to 1st Line support when required, answering calls, assisting with basic queries, and ensuring smooth day-to-day operations. Build strong More ❯

IT Support Engineer - Windows Server, Office 365, Active Directory, Networking - Leeds - Up To £31,000 DOE The Role Are you an 2nd Line Support Engineer on the lookout for a new role with a dynamic company who will not offer you the opportunity to develop and progress your skill and give you access …/experience with cutting edge technology. If so, I am looking for a 2nd Line Support Engineer who is looking for their next challenge and has a skill set which consists of Windows Server, Office 365, Active Directory and Networking. This varied role with a market leading MSP will enable you to gain experience supporting … on the upwards trajectory. They have a great family feel in the office, where collaboration and teamwork is promoted. You will be responsible for providing all levels of support to business users and a range of project work. This role will also offer training and development opportunities. IT Support Engineer Role Requirements Exchange Active Directory/ More ❯

Job title: 2nd Line Service Desk Analyst Job Location: Wakefield Salary: £22,000 – £26,000 – DOE Other Benefits: 22 days leave, Private medical Insurance, Life Insurance Industry: Professional Services Skills: As Below Qualifications: Any Industry related Work Hours: 37 hours PW 2nd Line Service Desk Analyst – Wakefield If you have experience as a 2nd … new challenge, then you should consider this opportunity to work in one of the leading professional service organisations in the sector. Brief list of role responsibilities: Efficient provision of 2nd Line support to all users – assisting with general computer, systems and software enquiries from other colleagues within the Firm. Use of business logging tool to … . MS Office software experience (2010/16/365). MS Active Directory Experience. Citrix environment experience. Prior experience within a busy service desk environment (2+ years) – preferably 2nd line. Someone who thrives in a team but is also capable and confident when working unsupervised. An excellent ability to deal with all levels of seniority, both junior, top More ❯

2nd Line IT Support Specialist – Global Company – REF 1038 This global infrastructure solutions business is looking for a site-based IT Support Engineer (2nd Line). The role will support the effort in delivering world-class services to the onshore and offshore gas markets as well as chemical … parks, waste processing, bio-fuel, and fuel storage sectors. Responsibilities: Work with Service desk on a 1st and 2nd line basis to ensure that SLA’s are maintained. Preparation and installations of hardware/software. Physical hardware rollouts & upgrades. Asset Management. Undertake an active role in supporting ICT projects and strategic activities, led by the Service Delivery … team. Telecoms Support – Mitel IP, voice recording & Mobile phones. Support & management of corporate tools such as (but not limited to): Microsoft products. Active Directory. Ivanti (Service Desk Software & Central Management Console). CMMS (Maintenance management systems). Finance (SAP Business one). Office 365. Meraki Portal. Group Policy. Management of multi-vendor printing estate. Procurement of More ❯

Education Requirements - none Experience Requirements - 2 years in a technical support role Industry - Financial services Job Location - Leeds, LS15 1AA Qualifications - none required Work Hours - 37.5 hours Salary - £25,000 to £30,000 circa Responsibilities and Skills: Are you currently working in a business support, technical support or help desk role with a focus … on data analysis and problem solving? Do you thrive on providing excellent customer/colleague support and enjoy solving problems in a methodical and analytical manner? Are you self-motivated and enjoy learning new technical skills in an environment that allows you to innovate? Come and join our small, friendly and innovative team at our industry award winning … company. A specialist lender, we offer products that provide simple and straightforward solutions for use in effective retirement planning. Winners of awards including Best Provider for Adviser Support for two years running, we work with over 2000 registered advisers to provide a first-class service to customers with products tailored to their needs. Awarded the ‘Investors in People More ❯

employment, careers, apprenticeships, further training, and university level courses. This customer facing professional role is responsible for ensuring that IT and AVA services are installed and maintained to support the Colleges aim on the journey from good to great. Main Responsibilities Technical Support: Handling technical issues that require deeper technical expertise, including troubleshooting software, hardware, and … network problems that first-line support could not resolve. Incident Management: Managing ongoing technical issues, tracking their resolution progress, and ensuring they are resolved within agreed service levels using our ServiceDesk. Essential understanding of cyber security and the associated tools and services used to protect users of the College and its data. You will be expected … to improve overall service efficiency. Providing clear and effective communication with users throughout the problem resolution process, including instructing them on steps to mitigate or resolve issues. Implementing Solutions: 2nd line support engineers will also be involved in deploying and configuring hardware, installing software updates, and applying patches to resolve security vulnerabilities. Continuous Improvement: Contributing More ❯

Key Responsibilities: End user support for the UK sites to a 1st and 2nd line level. Help with the ticket system to a 2 nd & 3 rd level is provided by the global IT. Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM]). Support users with technical media solutions in conference More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team.THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range of … equipment across our network. You will have strong expertise and the ability to provide rapid solutions.Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support.Liaising with Support to get issues fixed.Configuring, installing and supporting any client hardware and software.Configuring, installing required devices.Processing new and leaver accounts.Managing, assessing, and reporting on project activities to meet deadlines.Focus on More ❯

Edwards and Pearce are delighted to announce their collaboration with one of East Riding's leading IT and Software providers. This esteemed company is currently seeking experienced 2nd Line Support Engineers to join their thriving team. THE ROLE: You will be responsible for resolving day-to-day IT issues, maintaining, monitoring and troubleshooting a range … our network. You will have strong expertise and the ability to provide rapid solutions. Using the Helpdesk ticket logging system to facilitate Desktop/Remote Support. Liaising with Support to get issues fixed. Configuring, installing and supporting any client hardware and software. Configuring, installing required devices. Processing new and leaver accounts. Managing, assessing, and reporting on project activities More ❯

Key Responsibilities: End user support for the UK sites with help of the ticket system (1 st level & 2 nd level; 2 nd & 3 rd level is provided by the global IT) Assigning software to UK clients (Microsoft Endpoint Configuration Manager [SCCM]) Support users with technical media solutions in conference rooms and meeting areas (hands on … Monitoring and solving backup problems (2 nd level support is available by global IT) Hands on hardware support Administration and maintenance of the local IT infrastructure (e.g., UPS, AC’s) Clients - prepare laptops for new employees, replace old or faulty hardware, upgrade memory, etc. Servers - lifecycle old hardware, create and monitor installation requests, replace faulty fan More ❯