8 2nd Line Technical Support Jobs

We are currently seeking a 2nd Line Technical Support professional for our client based in Guildford. This exciting role offers the potential to work remotely one day per week once you've established yourself in the position. Position: 2nd Line Technical Support Location: Guildford Salary: £30,000 - £42,000 Responsibilities: As a 2nd Line Technical Support specialist, your main responsibilities will include: Successfully resolving tickets assigned to the Service Desk Technical Team and providing support for all client-side computing needs. Acting as the point of escalation for technical issues across multiple sites and ensuring SLAs are met. Key Tasks: You will be expected to: Take ownership of issues from start to resolution. Diagnose and troubleshoot assigned tickets, resolving them or more »

Our client based in Guildford is seeking a 2nd Line Technical Support Analyst to be responsible for successful resolution of tickets assigned to the Service Desk Technical Team and support for all client computing. Support and develop … Perform 2nd line functionality for the Information Systems Service Desk in accordance with all Service Desk procedures and SLA’s, providing support for internal users within the company across multiple sites. Key Tasks Ownership of request through to resolution, following up and closing as necessary. … plan, develop and implement new IT solutions and technologies. Keep operational documentation up-to-date. Deputise for the IT Service Delivery Manager as required. Support the Out of Hours service on a rota basis. Qualifications: Certificate or Diploma in computing (or equivalent). ITIL or equivalent qualifications would more »

2nd Line Technical Support Engineer Altrincham Salary up to £28,500 per annum plus on call payment About Us City & County Healthcare Group is a family of care companies delivering domiciliary care, extra care, complex care and live-in care services across the … UK. As an industry leader, we’re bound by a common set of values and principles in providing flexible, community-based care support of the highest standard that actively promotes the independence, dignity and choice for our clients and customers while promoting staff … support and development. The Role This role will be working as part of an IT Team of technicians dealing with escalated second line incidents and requests, that will be received and logged through our 1st line support function. Responsible for ensuring all more »

them along their career path? Then youd be a great fit for Barron McCann. We are recruiting an experienced 2nd Line Technical Support Engineer to join our team based in Derby. The role is a full-time position. What Youll Be Doing: We … are seeking a talented, energetic and collaborative individual to join our growing technical team as a Technical Support Engineer. You will support and drive service improvement both within our customers stores and restaurants and internally whilst providing great service as an ambassador … documentation to ensure that the Field Service Engineers have access to the correct information and training at the right time. Your ability to resolve technical issues calmly and effectively will be one of your major strengths. Shifts: You will work a variety of the following more »

IT Technical Support 2nd Line UK - Nationwide - Remote £200 - £250 per day (Outside IR35) Established in 2003, our client is one of the fastest growing independent providers of essential business technology. As part of the Service Desk, you will provide 2nd line support and excellent customer service in the areas of; IT, including Office 365, Windows Server, Desktop Support, Networking, and Wireless Systems. Principal Responsibilities: Manage tickets assigned and ensure system is organised and up to date. Answer the phone within the agreed target time and … Be able to identify when a fault cannot be fixed remotely and route straight into Field Engineering Co-ordinator for booking. To update your line manager on any outstanding faults or that have breached their SLT, in a timely manner. To adhere and contribute to the company’s more »

FRENCH SELECTION UK French speaking 2nd line Technical support Salary: Up to £34,000 p.a. Location: Rosyth, Scotland At commutable distance from: Edinburgh, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8102FTS *** Hybrid working *** *** Visa Sponsorship Available *** VIEW JOB DESCRIPTION > APPLY NOW: Please … more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: • To respond to customer enquiries in a timely manner • To complete data migrations … in the database and update customers appropriately • To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues • To improve technical knowledge and keep up to date with new product launches The Candidate: • Fluency in French (written and spoken) is essential • Previous experience in more »

FRENCH SELECTION UK French speaking 2nd line Technical support Salary: Up to £34,000 p.a. Location: Rosyth, Scotland At commutable distance from: Edinburgh, Glasgow, Dundee, Perth, Stirling, Falkirk, Kirkcaldy, Scotland Ref: 8102FTS *** Hybrid working *** *** Visa Sponsorship Available *** VIEW JOB DESCRIPTION > APPLY NOW: Please … more efficiently by our team of consultants. The Company: Our client is a well-established provider in the scientific field. Main duties: To provide technical networking support, fault diagnosis and resolutions. The Role: To respond to customer enquiries in a timely manner To complete data migrations … in the database and update customers appropriately To carry out remote diagnosis and escalate advanced issues to 3rd line colleagues To improve technical knowledge and keep up to date with new product launches The Candidate: Fluency in French (written and spoken) is essential Previous experience in more »

Technical Support Engineer– Hybrid in Horsham, West Sussex – Up to £30K DOE - PLEASE ONLY APPLY IF YOU HAVE DRAYTEK EXPEREINCE A Telecommunications company that holds a profound appreciation for technology and extends a broad spectrum of services and products to support businesses across the … service excellence. The array of solutions encompasses cloud telephony, IT services, CCTV and security offerings, data connectivity, mobile solutions, and energy services. Summary The Technical Support Engineer plays a crucial role as the second-level escalation point for inbound faults. They are responsible for providing customers … deadline-driven environment. Key Areas of responsibility Provide customers with clear and concise information, setting transparent expectations and outlining the next steps. Demonstrate proven technical expertise, acting as the escalation point for the team on complex faults. Share knowledge and facilitate upskilling as needed. Proactively escalate relevant and more »