11 of 11 2nd Line Technical Support Jobs in the UK

IT Support Engineer/1st Line & 2nd Line Technical Support Analyst who has experience troubleshooting Google Workspace, Windows 10/11, Mac OS, iOS, JamfPro MacBook MDM, DNS and DHCP is required to join a busy Service Desk and provide Helpdesk and Deskside support working onsite at … as the IT Support Engineer/1st Line & 2nd Line Technical Support Analyst include: Provide First and Second-Line Technical Support: You'll be the first point of contact for users, offering top-notch support via phone, email, and live chat. … Problem Management. You'll continuously look for ways to improve resolution levels, acting as a key point of knowledge for the team CANDIDATE REQUIREMENTS Must have a solid second line support background Clear and fluent English (written and spoken) Excellent communication and interpersonal skills Professional and punctual Team player Ability to lead by example - developing and More ❯

The Role 2nd Line Technical Support Engineer - Up to £30k per annum - Uxbridge hybrid available Do you have experience in 2nd line support? Do you have good communication skills? Do you pride yourself on your problem solving skills? Do you have a full UK driving license? I f … position requires deep dive investigations into infrastructure solutions; owning escalations, problems and projects from an early stage through to completion whilst bearing SLA targets in mind. As the second line escalation point for all IT support queries you will work with the first line support team and over 1000 users to maintain … Party tools/applications Comfortable around IT cable infrastructure where they are able to diagnose issues or setup new sites Skills/Experience/Qualifications Prior experience within second-line technical product or service focused support role Ability to problem solve within a technical environment Strong customer service approach and team player More ❯

Job title – 2nd Line Technical Support Analyst Location – London, SE1 (5 days in office) Contract – Temporary, 3-Month Full-Time Start Date – Asap About the Role We’re looking for a confident and experienced 2nd Line Technical Support Analyst to join a busy service delivery team … on a full-time, onsite basis for a 3-month assignment.This role involves providing responsive and professional 2nd line technical support across desktop systems and devices, while occasionally covering the service desk as needed to maintain service levels. You’ll be part of a customer-focused team delivering reliable support to … users, including VIPs, across a variety of IT systems and services. Key Responsibilities: Provide 2nd line support and escalate complex incidents as needed Resolve incidents and service requests in line with SLAs Deliver high-quality technical support and maintain customer satisfaction Support hardware and software installations, changes More ❯

Job Title – 2nd Line Technical Support Analyst (Desktop Support) Location – London SE1 Contract – 3 months temporary Hours – 35 hours per week Working arrangement – Full time in office Salary – £29.85 per hour LTD Role Summary – We are seeking an experienced 2nd Line Technical Support Analyst … to deliver a responsive, efficient, and customer-focused IT support service. You will handle escalations from the Service Desk, manage incidents, problems, and requests within SLA, and ensure excellent service delivery—particularly to VIP users. This role also includes covering the Service Desk when required and working closely with other technology teams to maintain outstanding customer satisfaction. Key … improve efficiency. Support Disaster Recovery procedures and project-related activity as required. Maintain accurate asset records and liaise effectively with other teams. Requirements: Proven experience in a 2nd Line IT support role, ideally within a desktop support environment. Strong knowledge of incident, request, and problem management within SLA frameworks. Excellent customer More ❯

Job Title - 2nd Line Technical Support Analyst (Desktop Support) Location - London SE1 Contract - 3 months temporary Hours - 35 hours per week Working arrangement - Full time in office Salary - £29.85 per hour LTD Role Summary - We are seeking an experienced 2nd Line Technical Support Analyst … to deliver a responsive, efficient, and customer-focused IT support service. You will handle escalations from the Service Desk, manage incidents, problems, and requests within SLA, and ensure excellent service delivery-particularly to VIP users. This role also includes covering the Service Desk when required and working closely with other technology teams to maintain outstanding customer satisfaction. Key … improve efficiency. Support Disaster Recovery procedures and project-related activity as required. Maintain accurate asset records and liaise effectively with other teams. Requirements: Proven experience in a 2nd Line IT support role, ideally within a desktop support environment. Strong knowledge of incident, request, and problem management within SLA frameworks. Excellent customer More ❯

Job Title: 2nd Line Technical Support Location: Birmingham (5 days on-site) Job Type: Permanent Our client is seeking a skilled 2nd Line Technical Support person to join their team, providing Level 2 support and infrastructure management across local and EU sites. You'll … be the go-to expert for complex technical issues, maintaining critical systems and ensuring IT operations run smoothly. Key Responsibilities: Provide Tier 2 IT support across EU and local sites. Manage and troubleshoot Windows/Linux servers and infrastructure. Administer Active Directory, DNS, DHCP, and Office 365. Support network upgrades, virtualization (VMware/Hyper … V), and security operations. Participate in IT projects, documentation, and on-call rotations. Key Skills and Experience: 3+ years' experience in Level 2 IT Support, ideally in enterprise or data centre environments. Strong skills in Windows Server, Linux, networking, and virtualization. Knowledge of GDPR and EU data security standards. Display a willingness to learn and develop new skillsets. More ❯

Technical Product Support Engineer (2nd Line, SaaS) Team: Customer Experience Location: Thame Work Model: hybrid Work Type: Permanent Hi, we're Smoove, part of the PEXA Group. Our vision is to simplify and revolutionise the home moving and ownership experience for everyone. We are on a mission to deliver products and services that … expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating the … problem, analysing logs or API behaviour, and escalating to engineering when required. You'll also support client implementations by assisting with technical setup, resolving early-stage issues, and ensuring a smooth handover at go-live. In parallel, you'll help coordinate product assurance activities - tracking vulnerability remediation, confirming availability metrics, and supporting audit requirements in collaboration More ❯

One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. More ❯

One of our wonderful clients have re-engaged and I am now looking for a 2nd Line Technical Support Engineer to join their ever-growing team. You will need to have very strong desktop support skills and have good network knowledge and experience including managed switches, VLANs, Wi-fi and firewalls. More ❯

expands, we are looking for ambitious, talented people to join us. As a cross-functional enabler, you'll play a central role in resolving complex issues, providing second-line support for escalated cases, supporting client onboarding, and coordinating key aspects of product health. Your day may begin by investigating an issue raised by CX- replicating the … problem, analysing logs or API behaviour, and escalating to engineering when required. You'll also support client implementations by assisting with technical setup, resolving early-stage issues, and ensuring a smooth handover at go-live. In parallel, you'll help coordinate product assurance activities - tracking vulnerability remediation, confirming availability metrics, and supporting audit requirements in collaboration … and helping the business scale with confidence. It suits someone who thrives on problem solving, takes ownership of detail, and enjoys working across teams to deliver better outcomes. Technical Product Support Provide second-line support for product issues escalated by internal or external teams. Diagnose issues across the product's UI and More ❯

What you will do: You will report into the Service Operations Manager. Provide advanced support and consultancy for Experian Clients, Experian Regional Delivery teams and Global departments Ensure systems are available and performing following requirements Investigate complex production issues, recreate problems, and use trace files and error diagnostics. Identify root cause and proposing solutions Deliver tested and documented … across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at Experience and Skills What you will bring: 3+ years of experience in application/customer support Fluency in English, both written and verbal Excellent communication skills, including proficiency in writing reports and presenting technical work A creative and inquisitive mind, focused on solving … data and analysis problems Logical approach to incident resolution Understanding of ITIL terminology and the ability to work in an ITIL-focused environment Experience with using ServiceNow Technical Skills: Experience in cloud technology, specifically AWS, and supporting Kubernetes-based applications Experience with Windows Server configuration, monitoring, and troubleshooting Experience with Red Hat Linux configuration, monitoring, and troubleshooting Working More ❯