Job Title: 3rdLineSupportEngineer Location: Office-Based - Southend-On-Sea Salary: Up to £42,000 per annum Job Type: Full-Time, Permanent About the Role: We are looking for a highly skilled and experienced 3rdLineSupportEngineer to join our client's internal IT team. This office-based role is critical in providing advanced technical support to internal colleagues and acting as an escalation point for 1st and 2nd linesupport teams. As the team's … by developing the Knowledge Base, authoring articles that support internal staff development, and promoting a customer self-service approach. Key Responsibilities: Provide 3rdlinesupport for escalated technical issues across systems, networks, and applications. Act as a mentor and escalation point for 1st More ❯
We’re recruiting for a 3rdLineSupportEngineer where you’ll be responsible for delivering advanced technical support for all IT systems within NexSphere, a newly established Managed Service Provider. This role involves troubleshooting complex technical issues, ensuring optimal system … performance, and addressing problems that cannot be resolved by the 2nd line team. The position requires operating within strict Service Level Agreements (SLAs) to achieve high levels of customer satisfaction. Our ideal candidate should possess advanced technical knowledge and extensive experience in various domains such as systems administration … software, and hardware. As the team's technical expert, the role is not solely focused on issue resolution but also includes mentoring 2nd linesupport engineers. This involves identifying training and development opportunities and delivering on them collaboratively. Additionally, the role encompasses developing the knowledge base More ❯
I'm recruiting for a 3rdLineEngineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd linesupport including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯
I'm recruiting for a 3rdLineEngineer to join a new Managed Services Provider in Essex, where you will provide support for all IT systems as the technical "expert" in the team, whilst mentoring and coaching 2nd Line Engineers. Please … interaction and face-to-face coaching. This role will largely focus on resolving complex technical issues that are escalated from 1st and 2nd linesupport including hardware, software and network-related issues. You will identify the root cause and implement long-term solutions, operating within strict More ❯
