3 of 3 3rd Line Support Jobs in the North West

/3rd Line Support Manchester Up to £36,000 | Permanent | 35 hours per week An established education-focused organisation is seeking a 2nd/3rd Line Support to lead infrastructure, network strategy, and IT service operations. This is a hands … team leader role, combining 2nd/3rd Line support and team management responsibility. Key Responsibilities Own and develop network and infrastructure strategy (LAN/WAN, switching, firewalls, Wi-Fi) Manage and optimise Microsoft 365, Azure AD, and on-prem/hybrid environments Oversee servers, virtualisation ...

full ownership of our Microsoft modern workplace solutions, combined with Microsoft Dynamics, ensuring robust and innovative IT services for the business. JOB OBJECTIVE The 3rd Line IT Support role is a critical position within the IT department, providing the highest level of technical support. … , performing thorough diagnostics and root cause analysis. Conduct Post Incident Reviews where users report unresolved issues that have subsequently been resolved at 3rd line. Oversee the maintenance and optimisation of IT systems and infrastructure to ensure peak performance and reliability. Manage and troubleshoot network infrastructure, including servers ...

/3rdLineSupport Manchester Upto£36,000|Permanent|35hoursperweek Anestablishededucation-focusedorganisationisseekinga2nd/3rdLineSupporttoleadinfrastructure,networkstrategy,andITserviceoperations. Thisisahands-onteamleaderrole,combining2nd/3rdLinesupportandteammanagementresponsibility. KeyResponsibilities Ownanddevelopnetworkandinfrastructurestrategy(LAN/WAN,switching,firewalls,Wi-Fi) ManageandoptimiseMicrosoft365,AzureAD,andon-prem/hybridenvironments Overseeservers,virtualisation(e.g.Hyper-V/VMware),backupanddisasterrecovery Provideandescalate2nd/3rdLinesupportacrosshardware,software,andnetworkissues Lead,mentor,andperformancemanageITServiceDeskAnalysts Ensuresecurity … patching,compliance,andbestpracticestandards Drivecontinuousimprovementandinfrastructureresilience ExperienceNeeded Backgroundinnetworkandsystemsinfrastructuremanagement Provenexperiencedelivering2nd/3rdLinesupport KnowledgeofMicrosoftstack(M365,AzureAD,WindowsServer) Experiencewithvirtualisation,backupsolutions,andendpointmanagement ConfidentleadinganddevelopingITteams FullUKdrivinglicenceandaccesstoownvehicle Package Upto£36,000 30daysholiday+BankHolidays Christmasofficeclosure LocalGovernmentPensionScheme Freeonsiteparking EnhancedDBSandreferencesrequired. Pleasegetintouchassoonaspossibleaswehaveinterviewslotsfornextweek ...