2nd/3rdLineSupport Engineer - £30,000 +Bonus +Benefits – Bury/Hybrid My client is a leading Managed Service Provider based in Bury who thrive on solving IT and Networking for their customers within the Financial, Legal and Educational sectors. They employ a team of highly skilled Technical Support Specialists who provide … 1st to 3rdlineSupport across MS Technologies and with both On-Prem and Cloud infrastructure. We are looking to bring on a 2nd/3rdLineSupport Engineer to join the team and help support our customers. As our new 2nd/3rdLine … will be responsible for providing advanced technical support and troubleshooting for a variety of operations systems, networking and software issues. On a daily basis the 2nd/3rdLineSupport Engineer will be responsible for: Provide expert technical support to IT teams & users via phone, email, and ticketing systems, ensuring timely More ❯
Job Title: 3rdLineSupport Technician Location: Manchester Salary: £37,000 - £44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and … as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rdLine technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead … our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rdline only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS More ❯
Manchester, Lancashire, England, United Kingdom Hybrid / WFH Options
Netteam tX Ltd
Job Title: 3rdLineSupport Technician Location: Manchester Salary: £37,000 - £44,000 per annum Job Type: Full Time, Permanent At Netteam tX, we recognise and develop talent, and look to retain talent through the creation of career opportunities, lateral and horizontal. Our culture is centred around our belief in continually refining our skills and … as well as individually. We actively encourage creativity and innovation, and we strongly believe that it is our people that make us great About the role You will provide 3rdLine technical support in a service desk environment for multiple clients, being an escalation point for other service desk engineers. You will take the lead … our client base Improve your technical knowledge through company training and self-study Provide out-of-hours support to our clients on a rota basis (2nd and 3rdline only) Network troubleshooting, diagnosing connectivity issues, configuring routers and switches, monitoring network performance, and resolving IP conflicts A solid understanding of Information Security Management Systems (ISMS More ❯
Be the Go-To 3rdLine Expert in a Busy, Friendly MSP Our client, a highly respected Managed Service Provider (MSP) based in the North West, is looking for a talented 3rdLineSupport Engineer to join their growing service desk team. With over two decades of experience delivering exceptional IT support to a wide variety of clients, they pride themselves on solving problems quickly, communicating clearly, and keeping systems running smoothly. About the Role This is a hands-on 3rdlinesupport role where you'll be the right-hand person to the senior engineer. You'll handle complex escalations, guide and mentor 1st and … across a broad tech stack, diving into tricky issues, and ensuring clients get the high-quality support they expect. What You'll Be Doing Take ownership of 3rdline escalations from the service desk, troubleshooting and resolving complex technical issues. Support 1st and 2nd line engineers with guidance, knowledge sharing, and More ❯
Job Title: 3rdLine Engineer Location: Manchester (office-based) Salary: £40k About the Role We are looking for an experienced 3rdLine Engineer to join our team in the Northwest. This is a key technical role, providing advanced support and working on complex IT issues and projects. As a 3rdLine … infrastructure improvements. You will work closely with other engineers and support staff to ensure the stability and performance of our IT systems. Key Responsibilities Manage and resolve 3rdline technical incidents and service requests Support and maintain servers, networks, and cloud platforms Troubleshoot complex hardware, software, and infrastructure issues Assist with IT projects … system upgrades Document solutions, processes, and technical procedures Provide guidance and support to 1st and 2nd line engineers Skills and Experience Proven experience in a 3rdLine Engineer or similar senior IT support role Strong knowledge of Windows Server, Active Directory, and Microsoft 365 Experience with networking (switches, firewalls, routing) Virtualisation More ❯
Job Title: 3rdLine Engineer Location: Manchester (office-based) Salary: £40k About the Role We are looking for an experienced 3rdLine Engineer to join our team in the Northwest. This is a key technical role, providing advanced support and working on complex IT issues and projects. As a 3rdLine … infrastructure improvements. You will work closely with other engineers and support staff to ensure the stability and performance of our IT systems. Key Responsibilities Manage and resolve 3rdline technical incidents and service requests Support and maintain servers, networks, and cloud platforms Troubleshoot complex hardware, software, and infrastructure issues Assist with IT projects … system upgrades Document solutions, processes, and technical procedures Provide guidance and support to 1st and 2nd line engineers Skills and Experience Proven experience in a 3rdLine Engineer or similar senior IT support role Strong knowledge of Windows Server, Active Directory, and Microsoft 365 Experience with networking (switches, firewalls, routing) Virtualisation More ❯
