7 of 7 3rd Line Support Jobs in the West Midlands

3rd Line Support Engineer (Windows Server, M365, 3rd Line Support) Progress into project work over the first 1218 months! A 3rd Line Support Engineer is required by a growing tech solutions company based near Solihull, offering a clear career path into project delivery and consultancy … to Microsoft 365, project work, and client-facing consultancy. You'll be joining a stable, close-knit infrastructure team with a strong focus on internal development. Essential Experience: Proven 3rd Line Support experience Strong knowledge of Windows Server (2016/2019/2022) and Microsoft 365/M365 (Teams, SharePoint, Exchange) Basic understanding of SQL … Server ERP experience (desirable) You'll operate as the 3rd Line escalation point, resolving complex support issues across Windows Server, M365, networking, and firewalls. The position is hybrid, with 23 days in the Solihull office per week, and occasional client site visits (12 days/month, rare overnight stays). Why this role? Clear route More ❯

3rd Line Support Engineer | Wolverhampton | £35k-45k Oscar Technology has partnered with a leading MSP near Wolverhampton to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial role in … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … a comprehensive perk's platform, featuring discounts on fitness memberships, dining, shopping, and more. Health reimbursement plan. Electric vehicle leasing program. Complimentary parking. Numerous training and professional development opportunities. 3rd Line Support Engineer | Wolverhampton | £35k-£45k Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand more about More ❯

3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Technology has partnered with a leading MSP in Staffordshire to recruit for a skilled 3rd Line Support Engineer to join their team. Job Description As a 3rd Line Support Engineer, you will play a crucial … resolve issues and ensure the smooth operation of company and customer systems. Responsibilities Include: Monitoring & dealing with issues raised in the logging system and directly through the phone. Providing 3rd line support for IT incidents and requests, ensuring timely resolution and user satisfaction. Perform necessary, routine maintenance and updates to application operating systems and anti … to Microsoft 365. Knowledge of Active Directory and user account management. Familiarity with server administration demands such as user management, file shares and security. Strong communication and interpersonal skills. 3rd Line Support Engineer | Staffordshire | £35,000-£45,000 Oscar Associates (UK) Limited is acting as an Employment Agency in relation to this vacancy. To understand More ❯

An MSP based in Stoke-on-Trent is looking for an experienced 3rd Line Support Engineer to manage complex support tickets escalated from 1st and 2nd line engineers, perform advanced troubleshooting, and resolve a wide range of technical issues across client environments. This role is ideal for a proactive problem-solver … with deep technical expertise in IT infrastructure, who thrives in a fast-paced MSP environment and is dedicated to delivering exceptional customer service. As the 3rd Line Support Engineer your key responsibilities will be: Handle complex incident and problem tickets escalated from 1st and 2nd line engineers. Provide advanced troubleshooting and root cause … and complies with industry best practices. Support the team in meeting service desk KPIs by helping maintain manageable ticket volumes and ensuring timely resolution of issues. The 3rd Line Support Engineer will be able to demonstrate the following skills and attributes: Proven experience in a senior or 3rd line IT More ❯

3rd Line WAN Network Support & Project Engineer (SC CLEARED) We are seeking a dynamic and self-motivated 3rd Line WAN Network Support & Project Engineer to join our team. This role is ideal for someone who is customer-focused and has a "right first time" approach to their work. You will … site Contract duration: 6 months - potential extension Mandatory : SC Clearance active Day-to-day of the role: Configure Juniper SRX & MX series routers to meet tight project deadlines. Support Business-as-Usual (BAU) operations to enable the delivery of secure network services globally. … Handle a mix of project/implementation work and general technical network support escalations. Work collaboratively with the network design community, sharing knowledge and upskilling within the 3rd line team. Act as a technical lead and point of escalation for network-related faults. Required Skills & Qualifications: In-depth knowledge of configuring and tuning Juniper SRX More ❯

environment and are driven by the desire to deliver exceptional customer service, we want to hear from you! Role OverviewIn this exciting senior role, you will handle complex support tickets escalated from 1st and 2nd line engineers, performing advanced troubleshooting and resolving a wide range of technical issues. Key Responsibilities Manage complex incident and problem tickets … ticket volumes and ensuring timely issue resolution. Key Relationships Technical Services Team Head of Technical Services Clients and End Users Essential Skills & Knowledge Proven experience in a senior or 3rd line IT support role, ideally within an MSP environment. Advanced knowledge of Microsoft Windows Server platforms. Proficiency with Active Directory, Group Policy, DNS, DHCP, and … minimal supervision. Exposure to Azure AD Conditional Access, Intune, or Defender for Endpoint. Minimum of 5 years in technical support, with at least 2 years in a 3rd Line/senior support capacity, ideally in an MSP environment. Understanding of cybersecurity principles. Desirable Qualifications Bachelor's degree in Computer Science, IT, or related More ❯

Advancing People Recruitment Specialists are now recruiting for a 3rd Line Engineer to work for a worldwide, market leading Technology Company who have an office in Bromsgrove, Worcestershire. We are looking for an experienced 3rd Line Support Engineer who can join a dynamic team and provide exceptional technical support to … for Endpoint This position involves operating in a fast-paced MSP environment to ensure the availability, performance, and security of customers' cloud workloads. Key Responsibilities: Provide high-quality support for incidents and service requests raised through our client's Service Desk, working with technologies such as Active Directory, Azure Active Directory, Group Policy, Exchange Online, Windows Server, and More ❯