Software Support Engineer
- Hiring Organisation
- Moody's
- Location
- Greater London, United Kingdom
- Employment Type
- Full Time
troubleshoot software, infrastructure, and integration‐related issues using logs, databases, APIs, diagnostic, and monitoring tools Leverage AI‐enabled tools and agentic AI capabilities to support troubleshooting, pattern identification, and knowledge retrieval, improving speed and consistency of issue resolution Collaborate closely with Product, Engineering, Cloud Operations … collaborative and fast‐paced environment focused on efficient issue resolution and high service standards. The team is actively embracing AI, including agentic AI capabilities, to enhance troubleshooting, knowledge sharing, and customer engagement, while continuing to deliver strong technical expertise and customer‐focused support practices. Moody ...