and Support Teams to agree service models, support boundaries, and escalation paths. Support UAT and hypercare phases by ensuring clear service desk processes and incident management readiness. Manage service acceptancecriteria, ensuring successful transition into BAU operations. Provide reporting and assurance to programme leadership on service readiness and transition progress. Experience required: Proven experience in IT Service Design More ❯
team Coach and familiarise colleagues with the business readiness methodology Lead/support business readiness workshops/meetings Prepare/tailor documents such as business readiness checklists, transition plans, acceptancecriteria, go-live support plans. Develop go-live readiness and transition implementation plans Early Life Support Determine go-live, early life support and embedding support requirements Work with … BAU support to determine criteria for handing over support from project to BAU and embedding support Develop go-live and early life support plans Set up go-live and early life support arrangements Co-ordinate and report on go-live and early life support Coordinate transition from project to BAU support and embedding support About Us Luton Borough Council More ❯
each team Coach and familiarise colleagues to prepare for change Lead/support business readiness workshops/meetings Prepare/tailor documents such as business readiness checklists, transition plans, acceptancecriteria, go-live support plans. Develop go-live readiness and transition implementation plans Early Life Support Determine go-live, early life support and embedding support requirements Work with … BAU support to determine criteria for handing over support from project to BAU and embedding support Develop go-live and early life support plans Set up go-live and early life support arrangements Co-ordinate and report on go-live and early life support Coordinate transition from project to BAU support and embedding support About Us Luton Borough Council More ❯
