5 of 5 Active Listening Jobs in the West Midlands

achieving or exceeding revenue targets. The ability to build credibility with senior stakeholders, including Partners, Directors and other key decision makers. Excellent discovery and active listening skills, enabling you to understand customer challenges and recommend solutions that deliver genuine business value. A strategic mindset with the ability ...

customer service, finance, or collections environment Excellent verbal and written communication Strong problem-solving abilities and analytical thinking to resolve complex customer issues Proven active listening skills to understand customer needs and concerns Experience with customer service software and competent using Microsoft Office Suite for documentation and reporting ...

required. Person Specification Experience Essential Previous experience delivering excellent customer service. Understanding of telephone call handling and telephone triage processes. Excellent communication, engagement, and active listening skills. Professional and confident telephone manner. Strong verbal and written communication skills. IT literate, with the ability to use call management ...

over the telephone. Previous experience troubleshooting or resolving problems over the phone. Confident handling a high volume of customer interactions. Excellent verbal communication and active listening skills. Strong problem-solving ability and a logical approach to diagnosing issues. Ability to explain instructions clearly to customers with different levels ...

Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Logical Initiative Patience Active listener Good inter-personal skills Sel-direct learning Problem solving Maintain focus Qualifications English and Maths GCSE, grade 4-9 (Essential) About the Employer ...