Nottingham, Beeston, Nottinghamshire, United Kingdom
Metropolitan Thames Valley
Log, process and escalate more complex tickets to third-party providers, retaining ownership of these tickets and escalating where necessary. Provide technical administration in Active Directory and other applications, to support New Starters, Leavers and staff moves. Act as the first point of escalation for complaints or chase calls … Skills: Demonstrable customer support experience, preferably in an IT Service Desk and supporting complex large- scale enterprise environments. Strong phone contact handling skills and activelistening skills. An understanding of common IT Service Management Frameworks, i.e. ITIL. Experience with the use of ITSM Toolsets (ServiceNow preferred). Any more »
Harlow Wood, Nottinghamshire, United Kingdom Hybrid / WFH Options
Avocet Strategic Resourcing
latest tech advances Confident user of Google and Microsoft Office products – Windows, Word and Excel Ability to ask clear and precise questions, with excellent activelistening skills and the ability to communicate effectively at all levels Can work on own or as part of a team A good more »
Employment Type: Permanent
Salary: £23000 - £25000/annum Benefits + Training + Hybrid work
Swadlincote, Derbyshire, East Midlands, United Kingdom
Glue Resourcing
motivate designated resources to ensure completion of projects. Knowledge of 3D CAD, preferably Autodesk Inventor/Vault Entrepreneurship mindset and result oriented. Be an active listener with strong negotiation and communication skills. Strong PC Skills including Microsoft packages. Ability to travel UK and abroad. Benefits: Company pension Free parking more »
services. Identify opportunities for upselling and cross-selling based on customer needs and preferences. Build and maintain strong relationships with customers by demonstrating empathy, activelistening, problem solving skills and understanding when dealing with customers. Be confident in presenting solutions to ensure customer satisfaction. Meet and exceed customer more »