Design, build, and maintain Amazon Connect contact centre solutions Create and manage contact flows, customer journeys, routing profiles, queues, and agent experiences Develop inbound, outbound, callback, chatbot, webchat, email, and messaging solutions Configure and support Contact Lens, Wisdom, Tasks, Cases, and Customer Profiles Implement contact centre automation and self … service solutions Develop integrations between Amazon Connect and CRM, workforce management, knowledge management, payment, telephony, AI, and conversational platforms Implement CTI and screen-pop functionality Implement conversational AI and virtual assistant integrations Develop intelligent routing and customer segmentation solutions Enhance customer self-service capabilities and support omnichannel engagement strategies ...