Technical Lead
- Location
- Birmingham, England, United Kingdom
clearly communicated and aligned with service needs. Provide customer context to governance reports generated by other teams. What You Will Have Exceptional communication skills—both verbal and written—with the ability to engage effectively at all levels of the organisation and articulate messages for diverse audiences. A proactive … incidents involving infrastructure, cloud platforms, and modern workplace services. Working knowledge of ITIL processes, including Incident, Problem, Change, and Configuration Management (CMDB). Advanced analytical skills, with the ability to interpret and act on reports across technical and operational domains from multiple data sources. Experience in the following ...