Service Desk Enablement & Digital Support
- Hiring Organisation
- First Recruitment Group
- Location
- Warrington, Cheshire, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £25.00 - £27.00/hour Inside IR35
producing regular IT newsletters, known issue communications and adoption campaigns that are concise, plain-English and user-centred. Use ticket trends, digital support analytics and analyst feedback to identify knowledge gaps and prioritise content that reduces repeat contacts and avoidable tickets. Stakeholder Engagement Act as a key interface between … confidence, knowledge article usage, self-service adoption, automation uptake and benefits within the Service Desk team. Use Service Desk insights, ticket trends, digital support analytics, feedback and operational reporting to refine training plans, improve user experience and identify priority Service Desk automation and improvement opportunities. Work with Service Desk leadership ...