Head of Customer Excellence, S&P Global Market Intelligence
- Hiring Organisation
- Jobleads-UK
- Location
- Greater London, England, United Kingdom
channels Partner with Technology and Data teams to build a modern CX platform ecosystem Build a Customer Intelligence Engine Implement customer health scoring, predictive analytics, and VoC programs Deliver actionable insights across Product, Sales, and CX teams Shift from reactive support to proactive, predictive engagement Lead Global Teams & Talent Strategy … augmented) Foster a culture of customer obsession, accountability, and continuous improvement Drive Cross-Functional Alignment Partner closely with: Sales & Revenue Operations Product & Engineering Data & Analytics Platform & Technology teams Ensure alignment between customer experience, product delivery, and revenue strategy What Success Looks Like Consistent, high-quality customer experience at scale Improved ...