Global CS Lead - Account Specialists
- Hiring Organisation
- Wise
- Location
- London, United Kingdom
- Salary
- £ 80 K
adoption—all while keeping the customer at the heart of every decision.Key ResponsibilitiesCommercial ExcellenceTransform service into a revenue engine through insight-led upsellsUse data analytics to shift from reactive support to proactive growthBuild consultative partnerships that drive retention and expansionDesign multi-tiered engagement models optimising cost-to-serveStrategic PlanningDevelop … global support delivery across all Wise regionsCreate scalable, affordable models supporting pricing strategyOperationsEnhance productivity, quality, and first contact resolutionUse customer insights and root cause analytics for improvementsManage resource utilisation and workforce planningDrive continuous improvement and change managementLead cross-functional stakeholder conversationsPeople LeadershipProvide effective coaching through regular 1-1sGrow ...