Endpoint Support Team Lead
- Location
- Cardiff, Wales, United Kingdom
support function within the University managed service across 5 campuses, providing technical direction, workload coordination and hands‐on escalation support across endpoint management, application deployment, remediation and service improvement activities. Working as part of the Technical Services team, the Endpoint Support Team Lead combines strong technical expertise with people … leadership, coaching Support Engineers and Analysts, supporting consistent service delivery, managing escalations and working closely with the Service Delivery Manager, Customer Success Manager, Application Packaging Team, Apporto Platform Specialists and USW technical stakeholders. The role is expected to balance operational leadership, technical delivery, proactive maintenance, team development ...