2 of 2 Applications Support Specialist Jobs in East Anglia

solutions that streamline even the most complex B2B payment flows, including Level 3 purchasing data and intricate procurement processes. About the Role - The Application Support Specialist is responsible for providing expert technical support for the company's software applications, with a particular focus … on SaaS platforms and API-driven services. This role involves being the primary point of contact for customer support, particularly for inbound calls, delivering proactive first-line and second-line support, troubleshooting issues, and ensuring all service level agreements (SLAs) and customer service requirements are consistently … resolution, ensuring effective troubleshooting and customer satisfaction. Qualifications: Experience: Minimum 1 year in a technical support role within a SaaS or application support environment. Technical Skills: Familiarity with REST, JSON/XML, and experience with log monitoring tools like Splunk. Certifications: Certification in API management, cloud More ❯

We are delighted to be working with this Cambridge based company. They are recruiting for a Senior Support Coordinator to join their team on a full time … permanent basis with options of hybrid working. Key responsibilities will include: Providing 1st line support for staff members on bespoke, in-house applications, and escalating where necessary Providing training and support on systems to both technical and non-technical staff Working closely with the IT More ❯