AVP Solution Architect
- Hiring Organisation
- Chubb
- Location
- London, UK
transform customer engagement through automation, natural language understanding, and real-time decisioning. Major Responsibilities Architectural Leadership: Define and drive the end-to-end architecture for AI-powered customer support systems, including virtual agents, intelligent IVRs, real-time analytics, and agent assist tools. AI Integration: Lead the integration … speech, NLU/NLP, and predictive analytics into telephony and omnichannel support platforms. Technology Strategy: Develop and maintain a forward-looking architecture roadmap aligned with business goals, emerging AI trends, and evolving customer expectations. Cross-Functional Collaboration: Partner with product, engineering, data science, and operations teams ...