D365 CE Contact Centre Techno/Functional Consultant - Inside IR35 - Mostly Remote
- Hiring Organisation
- Opus Recruitment Solutions
- Location
- London, United Kingdom
- Employment Type
- Contract
- Contract Rate
- £600 - £750/day
Engagement (CE) solutions. Work closely with technical teams to design and implement integrated customer service workflows. Support the deployment and optimisation of Contact Centre AI (CCAI) capabilities, including automation and intelligent routing. Collaborate with telephony and communications teams to integrate contact centre platforms with D365. Contribute to the design … delivering Microsoft Dynamics 365 CE/Customer Service solutions. Proven background as a Functional Consultant with solid technical understanding. Experience working with Contact Centre AI (CCAI) technologies and customer service automation. Knowledge of telephony integration within customer service or contact centre environments. Experience designing or supporting IVR/IDR solutions. ...