Lead Major Incident Manager
- Hiring Organisation
- GSK
- Location
- Durham, County Durham, UK
- Employment Type
- Full-time
productivity. This role owns and leads the end-to-end response to Major Incidents (P1) and managed high-priority (P2) incidents. In collaboration with AI-enabled monitoring, detection and triage capabilities, the role directs resolver teams and subject matter experts from across Tech towards the fastest possible restoration of service … secures the quality of the incident record for downstream Problem Management, and drives continuous improvement in prevention, detection and response - including the adoption of AI and automation to shorten time to detect, time to engage and time to restore. As a more experienced member of the Major Incident Manager team ...