IT Service Desk Level 1 analyst
- Hiring Organisation
- iO Associates
- Location
- Cardiff, UK
- Employment Type
- Full-time
Diagnose, troubleshoot, and resolve hardware and software issues. Support users working both remotely and on-site. Log, manage, and resolve tickets using ITSM and Asset Management tools. Escalate issues where required, following best-practice procedures Required Skills & Experience Minimum 3+ years' experience in an IT support role … VPNs and remote support tools Support for iOS and Android mobile devices General hardware support (laptops, peripherals, basic diagnostics) Previous experience using IT Service Management (ITSM) tools. Understanding of IT best practices (e.g. ITIL principles ...