our customers and be able to communicate at all levels to ensure understanding. Key Responsibilities: Install, configure, test and maintain Microsoft and VMWare operating systems, application software and system management tools Troubleshoot and resolve reported helpdesk issues Ensure the highest levels ofsystemsand infrastructure availability Contribution to software assetmanagement Compliance with version control procedures in order to … infrastructure Ability to resolve ICT systems issues in response to triaged help desk tickets, and assist in resolving second and some third line technical issues Good knowledge of patch management and deployment (e.g. WSUS) Proficient knowledge of virtualisation on Windows platforms (especially VMWare(ESXi)) Proficient in following ITIL standards and processes Desired Experience: Knowledge of Windows Operating Systems, including More ❯
all levels, ensuring they feel supported and informed. You will also co-ordinate with third-party suppliers to arrange hardware repairs and replacements, manage stock levels, and assist with asset tracking and audits. If you enjoy working in a fast-paced environment, take pride in delivering excellent customer service, and are eager to grow your technical capabilities within a … the repair or replacement of faulty hardware through third-party suppliers Carry out routine and scheduled tasks as part of day-to-day operations Support stock control and inventory management for IT equipment and consumables Assist in hardware audits and hardware assetmanagement Essential Experience Previous experience in an IT support or service desk role, ideally customer … effective communication skills, both written and verbal Desirable Experience ITIL Foundation certification or relevant formal training Experience liaising with hardware vendors and third-party maintenance providers Understanding of IT assetmanagement tools and service management platforms Basic knowledge of the administration of Microsoft, VMWare and HP operating systems, applications and technologies Exposure to logistics processes within an More ❯