Digital Service Delivery Manager
- Location
- Ashton-under-Lyne, England, United Kingdom
engineering. To ensure that digital services are safe, reliable and user‐centred. Establish, embed and maintain ITIL‐aligned processes (Incident, Request, Problem, Change, Knowledge, Asset & Configuration, Major Incident, Service Reporting and Continual Service Improvement). Ensure high‐quality support for the Trust’s Digital estate, systems and services … device lifecycle/asset management across a regional multi‐site Mental Health Trust. Main duties of the job Service Delivery & Operations Lead 1st and 2nd line support and field engineering, ensuring effective triage, prioritisation and resolution against SLAs/OLAs. Act as, or appoint, Major Incident Manager, coordinating ...