IT Support Engineer
- Location
- Metropolitan Borough of Solihull, England, United Kingdom
security policies, procedures, and best practices Escalate complex issues appropriately to senior team members or external vendors Document issues, resolutions, and improvements in knowledge management systems Collaborate with the wider IT team to improve processes and user experience Customer-focused mindset: you see IT support as a service … Microsoft 365, Active Directory, and Exchange Online administration Practical knowledge of network basics and connectivity (TCP/IP, DNS, VPN) Experience using IT service management (ITSM) or helpdesk ticketing systems Solid understanding of cybersecurity principles and IT security best practices Excellent communication skills, able to explain technical issues ...