End User Services Manager - Hillsborough, Northern Ireland TLNT1 NI
- Hiring Organisation
- Graham Construction
- Location
- Lisburn, Co. Antrim, UK
business. You'll lead the delivery and continuous improvement of critical IT services, including the service desk, field services, end-user computing, device lifecycle management and wider support functions, ensuring every interaction is reliable, secure and customer-focused. You'll be at the heart of driving service excellence, overseeing … Lead the overall operation and performance of IT support services across service desk, field services, end-user computing and related support functions Ensure effective management of incidents, service requests, escalations and service communications across support tiers Monitor daily service performance and take action to maintain service quality, responsiveness ...