2 of 2 Atlassian Jobs in the East of England

activities within defined SLAs. Support user onboarding, training, and documentation. Work with JCMA and CCMA migration tools. Required Skills Jira Software Administration Confluence Administration Atlassian Cloud & Data Center Jira Workflows, Schemes, Permissions, Screens, Custom Fields JQL and Dashboard Development Jira Automation User & Access Management Migration Tools (JCMA, CCMA) REST ...

essential - you must be able to quickly interpret technical signals, prioritise effectively, and coordinate the right response. You will have solid experience using Atlassian Jira Service Management, confidently managing ticket queues, owning incidents end-to-end, and maintaining accurate communication throughout the lifecycle. A broad technical foundation across … live operational setting. Experience working within an ITIL-aligned environment, with practical understanding of incident and problem management (certification desirable). Confident user of Atlassian Jira Service Management (or similar), managing incidents, service requests, prioritisation, and escalation. Strong first-line diagnostic capability, able to follow runbooks, interpret alerts ...