Northamptonshire, United Kingdom Hybrid / WFH Options
Gleeson Recruitment Group
team spirit. Proven ability to manage medium to large scale client environments (500+ users). Passion for service excellence and a proactive approach to continuous improvement. Advantageous: Experience with Autotask or similar ITSM tools. Project or transition management experience. Customer excellence training or certifications. What's In It for You: Hybrid working (3 days in-office, 2 from home More ❯
Birmingham, West Midlands, West Midlands (County), United Kingdom
Applause IT Recruitment Ltd
project team. Excellent communication and client-facing skills. Demonstrable experience improving operational processes and service efficiency. Desirable Skills ITIL, PRINCE2, or other management/technical certifications. Experience with ConnectWise, Autotask, or similar MSP software. Awareness of cybersecurity best practices within managed service environments. If you're an experienced Technical Manager looking to take ownership of technical operations and help More ❯
delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Providing technical support via phone, email, and ticketing systems Logging and escalating issues through Autotask Managing passwords, MFA, antivirus, and encryption Installing and updating software and hardware using Datto and remote tools Learning about Microsoft 365, Azure, and cloud technologies Troubleshooting problems with tools More ❯
