20 of 20 Autotask Jobs in the UK

infrastructure or MSP support, owning complex technical escalations Strong structured troubleshooting skills, including log analysis, evidence-based diagnosis and root-cause thinking Experience with Autotask, Datto RMM and IT Glue, including monitoring, scripting, time recording and technical documentation Experience of Problem Management, Root Cause Analysis, Known Error/knowledge ...

subnetting, VLANs; configuration of routers, switches, and wireless access points. Experience with RMM tooling (e.g. NinjaOne, N-able) Experience with ITSM platforms (e.g. ServiceNow, Autotask). Patch management across software and operating systems. Excellent technical documentation skills, able to write clearly for both technical and non-technical audiences. Source ...

Securly, JAMF and Lightspeed Additional knowledge in the following areas would be advantageous; please include relevant experience in your CV or covering letter: AutoTask PSA and Datto RMM/N-Central Microsoft 365 migration from on-prem AD and file servers Advanced knowledge of routers and firewalls Audio-visual ...

troubleshooting and customer service skills * Ability to remain calm and methodical when dealing with technical issues * Previous MSP/helpdesk experience would be beneficial * Autotask, Datto RMM and IT Glue experience would be advantageous TO BE CONSIDERED: Please either apply through this advert or email me directly ...

across LAN, WAN, VPN, routers and firewalls Understanding of IT security and experience handling security incidents Experience with PSA/RMM platforms such as Autotask, HaloPSA, ConnectWise, Datto RMM or similar Strong leadership, communication and organisational skills Customer-focused with a practical, analytical approach Desirable ITIL Foundation or higher ...

leadership skills Strong knowledge of windows desktop and windows server environments Proven experience in leading and delivering projects end-to-end ITSM platforms (ServiceNow, Autotask) Excellent documentation skills, with the ability to write clearly for both technical and non-technical clients If you are a highly technical, people focused ...

identity management. Familiarity with Azure, AWS, virtual desktop infrastructure (VDI), and SaaS application administration. Experience with ITSM platforms such as ConnectWise, ServiceNow, HaloPSA, Autotask, or similar systems. Knowledge of ITIL service management principles. Strong written and verbal communication skills with the ability to explain technical concepts to non-technical … Qualifications Experience supporting Microsoft 365, Entra ID, Intune, Azure, AWS, or similar cloud platforms. Experience with ITSM/ticketing systems such as ConnectWise, HaloPSA, Autotask, or ServiceNow. Knowledge of cybersecurity fundamentals including MFA, endpoint security, phishing awareness, and identity management. ITIL Foundation, Microsoft, CompTIA, or cloud certifications. Experience supporting ...

customer-focused culture within the technical team. Candidate Requirements: Proven experience working within an MSP environment. Experience using managed service tools such as Kaseya, Autotask or equivalent. Strong communication and presentation skills, with the confidence to engage with company owners and senior stakeholders. Proven experience recruiting, managing and developing ...

resource planning. Security certifications such as CompTIA Security+, Microsoft SC-200, or equivalent. Experience with ITSM or PSA ticketing platforms, such as ConnectWise, Autotask or Halo. Familiarity with DLP, SIEM or endpoint telemetry tooling. Exposure to compliance frameworks such as ISO 27001 or Cyber Essentials Plus. My client ...

firewall-related issues. Deploy, configure, and support Windows 11 devices, mobile devices, printers, and Intune-managed endpoints. Manage incidents and service requests through Autotask PSA, ensuring accurate updates and SLA compliance. Assist with IT infrastructure upgrades, cloud migrations, cybersecurity initiatives, and new client onboarding projects. Create and maintain technical … Entra ID environments. Knowledge of Windows Server, Active Directory, Group Policy, DNS, DHCP, VPNs, and TCP/IP networking. Experience using Datto RMM, Autotask PSA, IT Glue, remote support tools, and backup solutions. Excellent communication, documentation, customer service, and stakeholder management skills. Personal qualities: Customer-focused with a professional ...

Professional Services function when there is a need to cover periods of holiday, workload pressure or other operational demands. Track all project activities in Autotask, following established procedures for project tracking, updates and reporting. Ensure milestones, tasks, risks, issues and actions are documented promptly to maintain clear visibility … principles with a versatile approach to new technologies and demonstrable learning capability. Experience with PSA/RMM and documentation tools such as Autotask, AEM and IT Glue would be advantageous. Experience administering and supporting Microsoft Windows Server and Desktop environments. Experience with Microsoft 365, including email migrations, Intune deployment ...

processes and standards as per the handbook. Undertake maintenance tasks for monitored systems. Prepare customer hardware or software ready for project delivery. Ensure the Autotask system is fully updated with all activity, including notes, to-dos, and knowledge bank information. Experience and personal attributes: Interest and experience in general ...

business ownersAbility to multi-task and handle a fast-paced dynamic environmentExperience within the RMM environment is beneficial (exposure to Labtech, Kaseya, LogicNow, Autotask/AEM)Experience within a Backup & Disaster Recovery reseller environment is beneficial (exposure to Datto, Storage Craft, Veeam, Symantec)Experience working in a partner channel ...

business ownersAbility to multi-task and handle a fast-paced dynamic environmentExperience within the RMM environment is beneficial (exposure to Labtech, Kaseya, LogicNow, Autotask/AEM)Experience working in a partner channel/IT Solutions provider (MSP)Strong customer facing, verbal and written communications skillsExperience and success in selling ...

troubleshooting and customer service skills * Ability to remain calm and methodical when dealing with technical issues * Previous MSP/helpdesk experience would be beneficial * Autotask, Datto RMM and IT Glue experience would be advantageous TO BE CONSIDERED: Please either apply through this advert or email me directly via . … Helpdesk, Service Desk, Microsoft 365, Office 365, Windows Server, Active Directory, Group Policy, GPO, Intune, SharePoint, Teams Voice, VMware, Hyper-V, Networking, Switches, Firewalls, Autotask, Datto RMM, IT Glue ...

experience leading, mentoring or managing technical engineers A strong technical background across IT support and infrastructure Experience with managed service tools such as Kaseya, Autotask or equivalent Experience working with PSA, ticketing and RMM platforms An understanding of SLAs, service performance and operational KPIs Confidence communicating directly with business … Infrastructure Manager, IT Support, Managed Services, Managed Service Provider, MSP, Service Delivery, IT Projects, Technical Support, Infrastructure, Microsoft 365, Microsoft Azure, Modern Workplace, Kaseya, Autotask, PSA, RMM, SLA, Middlewich, Cheshire, Crewe, Northwich, Winsford, Knutsford, Sandbach. ...

experience leading, mentoring or managing technical engineers A strong technical background across IT support and infrastructure Experience with managed service tools such as Kaseya, Autotask or equivalent Experience working with PSA, ticketing and RMM platforms A good understanding of SLAs, KPIs and service delivery within an MSP Experience managing … Manager, IT Services Manager, Managed Service Provider, MSP, Managed Services, IT Support, Service Delivery, Technical Support, IT Infrastructure, IT Projects, SLA, RMM, PSA, Kaseya, Autotask, Microsoft 365, Azure, Middlewich, Cheshire, Crewe, Northwich, Winsford, Sandbach, Knutsford. ...

About Zenzero Zenzero is one of the UK's fastest-growing technology companies. Named a Top 8 Technology Company at the British Business Awards 2026, recognised by Deloitte as a Best Managed Company, and featured ...

proactive first line IT Support to all customers Ensure all support requests and incidents via any inbound channel are properly understood and recorded on Autotask Proactively contact and chase customers until a resolution has been achieved or the issue is escalated Deliver exceptional Customer Service striving to achieve first … processes and standards as per the handbook Undertake maintenance tasks for monitored systems Prepare customer hardware or software ready for project delivery Ensure the Autotask system is fully updated with all activity, including notes, to-dos, and knowledge bank information Training Why choose our AWS Cloud Support Specialist Level ...

operations and technical teams to ensure high standards of service and support. Maintain up-to-date records of all client and opportunity activity using Autotask or equivalent CRM tools, ensuring accurate forecasting and reporting. Skills & Qualifications 7+ years’ experience in account management, business development or solution selling, ideally within … presentation skills. Strategic thinker with a commercial mindset and a proactive, self-motivated approach. Proficient in CRM and pipeline management tools, such as Autotask, Salesforce or HubSpot. Qualifications Bachelor’s degree in Business, Marketing, IT or a related field, or equivalent experience. Relevant certifications or advanced degrees ...