19 of 19 Autotask Jobs in the UK

advantageous but is not essential: Relevant IT certifications or experience managing certificates and certificate authorities. Ticketing and remote monitoring and management tools, such as Autotask PSA, Datto RMM or N-central. Wi-Fi platforms such as Ruckus, Cambium or Ubiquiti. Microsoft Intune. Microsoft 365 migrations from on-premises Active ...

with 3 or more at 2nd line level, ideally within an MSP. Day to day use of a PSA/ticketing system (HaloPSA, ConnectWise, Autotask or similar), working to SLAs and writing ticket notes anyone else can pick up. A full UK driving licence and your own reliable ...

would be useful, although you don't need to have worked with everything listed: * Microsoft Intune and Autopilot * Azure infrastructure * UniFi * Datto RMM and Autotask PSA * Sophos XGS firewalls * Huntress security products * RDS and FSLogix * VoIP and 3CX * Email security solutions * Structured cabling * CCTV and NVR systems * The right ...

Experience working with PSA/RMM tools and SLA-driven support environments Confident communicating directly with customers and supporting less experienced engineers Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial A genuine interest ...

cyber security work, such as endpoint protection, alert response, patching and backup Experience with Kaseya tools or similar RMM/PSA platforms (e.g. Datto, Autotask, IT Glue, ConnectWise, NinjaOne) Strong Windows and business IT troubleshooting Confidence dealing with customers, and good documentation habits Nice to have Intune, Defender, Microsoft ...

across LAN, WAN, VPN, Routers and Firewalls Understanding of IT security and experience handling security incidents Experience with PSA/RMM platforms such as Autotask, HaloPSA, ConnectWise, Datto RMM or similar Strong leadership, communication and organisational skills Customer-focused with a practical, analytical approach Desirable ITIL Foundation or higher ...

Experience working with PSA/RMM tools and SLA-driven support environments Confident communicating directly with customers and supporting less experienced engineers Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial A genuine interest ...

configuration and troubleshooting for firewalls, routers, managed switches, VLANs, and site-to-site VPNs. Practical experience utilising modern PSA and RMM platforms such as Autotask, ConnectWise, Datto RMM, or NinjaOne, alongside robust backup and disaster recovery solutions. Excellent diagnostic and analytical capabilities with a calm, logical approach to resolving ...

tools Strong prioritisation and troubleshooting skills within an SLA-driven environment Confident communicating with customers and helping less experienced engineers develop Experience with Autotask, Datto RMM, IT Glue, Meraki or Rewst would be advantageous PowerShell, automation, Microsoft Copilot or Microsoft certifications would be beneficial An interest in combining hands ...

issues, technical or outside IT Able to demonstrate a good all-round knowledge of IT principles Experience with PSA/RMM tools such as Autotask, AEM and IT Glue to provide enhanced support services to all clients would be advantageous Experience in initial remote diagnostics along with analysis ...

telephony/UC deployment projects Excellent communication skills and strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch ...

telephony/UC deployment projects Excellent communication skills and strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch ...

telephony/UC deployment projects Excellent communication skills and strong attention to detail Proficiencywith project management and/or PSA tools (e.g. ConnectWise, Autotask, Microsoft Project, or similar). Solid understanding of ITIL principles and IT service delivery lifecycle. Desirable Exposure to business telephony platforms such asEvonex,Callswitch ...

environment Desirable VMware/virtualisation Enterprise storage/SAN Backup, replication and disaster recovery Networking and firewall technologies ITSM platforms such as ServiceNow or Autotask Hosted datacentre or multi-client environments ITIL/service management processes Infrastructure monitoring and alerting tools Microsoft 365, SharePoint or Power Automate Immediate start ...

challenge incomplete information or unclear scope before delivery begins. Strong organisation skills and the ability to keep control across multiple concurrent projects. Experience using Autotask PSA or a similar MSP PSA platform would be particularly valuable. Project management qualifications such as PRINCE2, APM, AgilePM or PMP would be advantageous ...

eventual 3rd line as skills are gained Giving support by telephone, remote or on-site visits. Use of Teamviewer Software for remote access. Using Autotask Helpdesk System for logging, updating and closing of Helpdesk tickets. Monitoring of backups for clients and liaising with them to ensure backups run successfully. ...

Professional Services function when there is a need to cover periods of holiday, workload pressure or other operational demands. Track all project activities in Autotask, following established procedures for project tracking, updates and reporting. Ensure milestones, tasks, risks, issues and actions are documented promptly to maintain clear visibility … principles with a versatile approach to new technologies and demonstrable learning capability. Experience with PSA/RMM and documentation tools such as Autotask, AEM and IT Glue would be advantageous. Experience administering and supporting Microsoft Windows Server and Desktop environments. Experience with Microsoft 365, including email migrations, Intune deployment ...

plus solid Microsoft 365, Entra ID, Intune and Azure experience. Good networking knowledge (firewalls, VPNs, VLANs), with image-based backup/DR and Autotask/Datto experience a bonus. A calm, customer-first approach with excellent communication skills. Full UK driving licence and own vehicle essential. Relevant certifications (Microsoft … Senior IT Engineer, 3rd Line Support, Infrastructure Engineer, MSP, Managed Service Provider, Microsoft 365, Intune, Entra ID, Azure, Windows Server, Hyper-V, Firewalls, VPN, Autotask, Datto, Colchester, Braintree, Halstead, Essex, Chelmsford, Witham, Sudbury Circle Recruitment is acting as an Employment Agency in relation to this vacancy. Earn yourself ...

business ownersAbility to multi-task and handle a fast-paced dynamic environmentExperience within the RMM environment is beneficial (exposure to Labtech, Kaseya, LogicNow, Autotask/AEM)Experience within a Backup & Disaster Recovery reseller environment is beneficial (exposure to Datto, Storage Craft, Veeam, Symantec)Experience working in a partner channel ...