Select how often (in days) to receive an alert: Channel Account Manager III Location: London, GB Requisition ID: 37205 About AvayaAvaya is an enterprise software leader that helps the world's largest organizations and government agencies forge unbreakable connections. The Avaya Infinity platform unifies fragmented customer experiences, connecting the channels, insights, technologies, and workflows that together create enduring customer … and employee relationships. We believe success is built through strong connections - with each other, with our work, and with our mission. At Avaya, you'll find a community that values your contributions and supports your growth every step of the way. Learn more at Description We are seeking a dynamic and results-driven Channel Account Manager III to manage and … established partner accounts and building C-level relationship expertise. Key Responsibilities: Manage all aspects of partner engagement for assigned existing partners within the UKI region. Drive the adoption of Avaya's solutions through the partner ecosystem, creating demand via indirect sales channels. Advocate for and implement Avaya's partner financial incentive programs. Tailor partner offerings based on market segmentation, partner More ❯
Qualifications Microsoft certifications such as: Microsoft 365 Certified: Enterprise Administrator Expert Azure Solutions Architect Expert Teams Application Developer Associate Experience with Microsoft Viva and other collaboration platforms (e.g., Cisco, Avaya). Strategic thinker with experience guiding Teams adoption within broader digital workplace initiatives. More ❯
Qualifications Microsoft certifications such as: Microsoft 365 Certified: Enterprise Administrator Expert Azure Solutions Architect Expert Teams Application Developer Associate Experience with Microsoft Viva and other collaboration platforms (e.g., Cisco, Avaya). Strategic thinker with experience guiding Teams adoption within broader digital workplace initiatives. More ❯
10+ years of experience as a contact center technology architect, enterprise IT Architect or senior contact center developer working with leading contact center technology platforms and applications, such as Avaya, Cisco, Genesys, Verint, NICE, Salesforce, etc. - Hands-on technical practitioner and individual contributor - Hands-on experience working on the design, development and deployment of contact center solutions at scale PREFERRED More ❯
experience as a contact center technology architect, enterprise IT Architect or senior contact center developer, with at least 1+ year experience with any of the following platforms: Amazon Connect, Avaya, Cisco, Genesys, NICE InContact, Salesforce. - 5+ years experience designing and implementing at least 2 of the following contact center solutions: IVR, chat, custom reporting, quality management, agent desktop, or workforce More ❯
Word, Excel, Outlook, PowerPoint) and Salesforce CRM. Technologies CRM systems (Salesforce required; knowledge of reporting and opportunity dashboards a plus). Contact Centre platforms (e.g. Genesys, NICE, Twilio, Five9, Avaya). Cloud infrastructure and platforms (e.g. AWS, Azure, Google Cloud Platform). Collaboration and communication tools (e.g. Microsoft Teams, Zoom). Business Intelligence and presentation tools (e.g. Power BI, Tableau More ❯
their needs and provide enterprise-level architecture solutions. Build and enhance capabilities in Cisco solutions, including Cisco ISE, Cisco DNA, Meraki, and more. Integrate complementary technologies like Fortinet Firewalls, Avaya, HPE Aruba, Juniper, and ADVA into solutions. Work closely with internal teams to refine managed services and outsourced offerings. Defend proposed technical solutions with confidence and expertise. Required Skills/ More ❯
organisations. Knowledge of AI-driven customer engagement and automation technologies. Technologies CRM and pipeline management tools (e.g., Salesforce, HubSpot, Microsoft Dynamics). Cloud contact centre platforms (e.g., Genesys, NICE, Avaya, Five9). AI-powered customer engagement solutions. Business intelligence and analytics tools for sales forecasting. Qualifications Bachelor's or Master's degree in Business, Sales, Marketing, or a related field. More ❯
Key Responsibilities: Deliver 2nd line IT support for client onboarding/offboarding, onsite users, and AV/meeting room tech (Teams, Zoom, BYOM). Support Wi-Fi, ethernet, telephony (Avaya, RingCentral), and general office IT infrastructure. Coordinate with third-party vendors for networking, ISP, AV, and access control issues. Manage comms room access and assist with server/network installs … in high-demand environments. Excellent organisational and communication skills. Willingness to participate in out-of-hours support and occasional weekend work. Nice to Have: Exposure to enterprise telephony systems (Avaya, RingCentral). Experience with comms room/server setups and patching. Familiarity with change management and ticketing systems. If you're passionate about tech and want to be part of More ❯
