Experience with Microsoft Azure (VM deployment and maintenance) Experience with deploying/administering Symantec Anti-Virus or similar AV solution understanding of VOIP/SIP protocols Knowledge of PBXs (AVAYA, Asterisk and CCM) Knowledge of core networking principles such as TCP/IP with a view to supporting a CISCO Switch and Router based environment. Key core Competencies for the More ❯
methodologies such as TOGAF understanding of SIP protocol Scripting experience/Knowledge (Batch, MYSQL, PowerShell) Hyper-V Failover Clustering experience/Knowledge Telephony experience/Knowledge (Cisco UCCE/Avaya Blue/Avaya Red/Mitel/Shortel/Asterix) Knowledge of MySQL/MSSQL (User Admin, Creation of jobs including backups, writing/understanding queries) Proven experience with Microsoft More ❯
technology needs while meeting stakeholder requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change requests and bid proposals, tailoring More ❯
technology needs while meeting stakeholder requirements. Skills You'll Need Familiar with a wide range of ICT vendor solutions and products, including Cisco, Juniper, Palo Alto, F5, Nokia, Ribbon, Avaya, Microsoft, AWS, Dell/EMC, HPE, and Blackberry. Hands-on experience with industry-standard architecture approaches and languages. Adept at responding to in-life change requests and bid proposals, tailoring More ❯
Bristol, Gloucestershire, United Kingdom Hybrid / WFH Options
BT Group
largest business customers in the UK which encompasses: Transition and Transformation of large scale and complex Contact Centre environments from customers or third-party providers into BT (e.g. Cisco, Avaya, Verint, NICE, etc.) Delivery of in-flight Contact Centre programmes and projects as part of Transition and/or Transformation Responsible for managing, the assurance and sign-off of large … to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. More ❯
Bristol, England, United Kingdom Hybrid / WFH Options
BT Group
largest business customers in the UK which encompasses: Transition and Transformation of large scale and complex Contact Centre environments from customers or third-party providers into BT (e.g. Cisco, Avaya, Verint, NICE, etc.) Delivery of in-flight Contact Centre programmes and projects as part of Transition and/or Transformation Responsible for managing, the assurance and sign-off of large … to contracted service levels and within defined financial targets and improving customer satisfaction Oversee change governance, management of third-party suppliers through T&T CC program delivery (e.g. Cisco, Avaya, Verint, etc.) Delivery customer satisfaction and building long-term relationships with our customers based on development by being an effective influential, senior leader with strong relationships strategic partners and suppliers. More ❯
and scheduling. Responsibilities & Duties: Serve as the primary contact for telecommunications system issues and support. Monitor network alerts and resolve problems swiftly to maintain availability. Collaborate with vendors like Avaya and support groups to isolate and replace defective network components. Develop technical skills through vendor interactions, configuration, and troubleshooting of network components, including third-level support. Participate in vendor meetings More ❯
levels, shaping future direction, potentially transitioning to a customer-facing role. Key Skills Examples of technologies/products used in Design function, but not limited to: Cisco Juniper Fortinet Avaya Why BT? At BT, we entertain, educate, and empower millions of people every single day. As a brand built on connecting people—whether it’s friends, family, businesses, or communities More ❯