2nd Line IT Engineer
- Hiring Organisation
- IMT Resourcing Solutions
- Location
- London, South East, England, United Kingdom
- Employment Type
- Full-Time
- Salary
- £32,000 - £36,000 per annum
escalation point for 1st Line Engineers, resolving 2nd Line incidents and service requests within agreed SLAs Provide support across Microsoft 365, Azure, and Intune environments Manage and remediate issues using RMM tools Diagnose and resolve networking issues including VPNs, firewalls, DNS, DHCP, LAN and WAN Support multiple client environments … maintain excellent customer satisfaction levels. What we’re looking for Minimum 3 years’ experience within an MSP environment Strong experience supporting Microsoft 365, Azure, and Intune Experience using ConnectWise or similar PSA platforms Knowledge of RMM tools for remote monitoring and support Solid networking knowledge including TCP/ ...