with product, delivery, security, data, service design, infrastructure, and supplier teams to translate business outcomes into a deliverable technical solution. Assess D365, Power Platform, Azure, and third-party capabilities against programme requirements, including AI, insights, portals, knowledge management, and customer communications. Ensure the solution meets expectations for security, resilience … Dynamics 365 Customer Engagement, Customer Service, Dataverse, Power Platform, Power Apps, Power Automate, Power Pages, and D365 extensibility patterns. Strong architecture experience across Azure, APIs, integration middleware, identity, data, cloud, and customer-channel services. Experience designing integrations with contact centre/CCaaS, identity and verification, document exchange, fraud ...