Senior Service Desk Analyst
- Location
- City of Edinburgh, Scotland, United Kingdom
networking Microsoft Intune, including application packaging, device build and deployment processes, and Windows Autopilot/out-of-box experience (OOBE) Microsoft Entra ID(formerly Azure Active Directory), including account provisioning and de-provisioning, access and permissions management Service desk ticketing systems, including workflow configuration and supporting modules such … CMDB) Bachelor's degree in Information Technology, Computer Science, or a related field Industry certifications such as CompTIA (e.g. A+, Network+) and Microsoft (eg Azure, M365) Proficiency with Generative AI (e.g. ChatGPT) to solve problems, learn, boost productivity etc To be successful in this role, you will demonstrate: Human ...