3rd line Support Engineer
- Location
- Greater London, England, United Kingdom
complex technical issues across our customer environments. You’ll take ownership of issues requiring deeper investigation and technical expertise, working across Microsoft 365, Azure, Windows Server and wider infrastructure technologies to identify root causes and deliver effective resolutions. This isn’t purely a reactive support role. You’ll look … senior escalation point for complex 3rd-line incidents and technical problems, taking ownership through to resolution. Troubleshoot across Microsoft 365, Azure, Windows Server, Active Directory and hybrid customer environments. Investigate recurring and long-standing technical issues, identifying root causes and implementing permanent fixes wherever possible. Work directly with customers ...