able to engage technical and non-technical stakeholders at all levels. Strong analytical mindset - capable of interpreting and presenting data clearly. Experience using IT Service Management tools (e.g., ServiceNow, BMC Remedy, Cherwell). Demonstrable ability to manage risk, communicate change impact, and lead process adherence. Comfortable working in a secure/public sector environment. Active SC clearance (must be More ❯
experience with racking/stacking infrastructure equipment Knowledge of data center infrastructure management tools such as monitoring tools, incident management, network management (for example - HPE Oneview, Nagios, CA/BMC Tools, ServiceNow) Basic knowledge of enterprise storage and network technologies Basic knowledge of data center infrastructure design principles for high availability, redundancy, multi tenancy and security Comfortable working in More ❯
as backlog reduction, mentoring or coaching of others What skills will make you successful: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, Cherwell, BMC Remedy/Helix, ServiceNow, Axios, etc Strong technical troubleshooting skills Excellent interpersonal and communication skills Confident user of Microsoft Windows and common applications Understanding of Database and Server Technologies More ❯
and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMC Remedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯
interpersonal skills. Strong project management experience managing multiple projects. Solid understanding of IT infrastructure components, including networks, servers, storage, and cloud platforms. Experience with service desk tools such as BMC Remedy or JIRA Service Desk. Knowledge of IT asset management principles. Additional notes: This role requires awareness of compliance risks and a commitment to acting with integrity, supporting Airbus More ❯
London, England, United Kingdom Hybrid / WFH Options
Elexon Ltd
team management skills. Excellent customer service and communication skills. Ability to manage multiple priorities and deliver results. Analytical and problem-solving skills. Proficiency in ITSM tools like ServiceNow or BMC Remedy. Understanding of the UK electricity market and regulations. Knowledge of cybersecurity and risk management in energy IT services. Familiarity with energy regulations and Ofgem standards. Career Path and More ❯
Daresbury, England, United Kingdom Hybrid / WFH Options
Ivanti
customer to troubleshoot and resolve issues. To Be Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding of Database and Server More ❯
Enterprise Service Management or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC . Responsibilities: Preparing and running functional design More ❯
Manchester, England, United Kingdom Hybrid / WFH Options
Capgemini
We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate will have experience in designing, developing, and implementing Remedy solutions to improve business processes … and Remedy team, you’ll have fantastic opportunities to develop both yourself and our collective. As part of the team, you’ll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and Asset Management. Troubleshoot and resolve issues … user guides. Provide ongoing support, enhancements, and upgrades to the Remedy system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and customising workflows and integrations. Your More ❯
Delivery, Risk, Security, Operational Resilience and Data Science. Responsibilities include: • The candidate will be accountable for the governance of configuration items and their data record in the ITSM platform (BMC Remedy Helix). • The configuration management lead will be responsible for chairing the Configuration Control Board and working with the service management teams to promote data integrity and governance … the operation of the CMDB platform and engaging with senior and executive stakeholders. • The candidate will have an administrative background in the ITSM platform and a clear understanding of BMC Discovery and API functionality in the tooling • The configuration management lead will be responsible for driving continuous improvement on the ITSM platform and challenging the discrepancies in the data … orchestration and creation, and engaging with its data consumers and data suppliers • Understanding of processes and systems (e.g. IT Asset Management, Technology Lifecycles, Change Portfolio, Security etc.) • Experience of BMC Remedy, and integrations • Experience in the Payments Industry and some understanding of one or more payments systems • Ability to identify inefficient processes and propose enhancements • Industry knowledge on UK More ❯
Nottingham, Nottinghamshire, United Kingdom Hybrid / WFH Options
Forsyth Barnes
years in a leadership capacity. ITIL v4 Expert certification or equivalent strongly preferred. Demonstrable success leading ITSM transformation and automation initiatives. Strong experience with enterprise ITSM platforms (e.g., ServiceNow, BMC Remedy). Excellent leadership, stakeholder engagement, and vendor management skills. Background working in complex, multinational businesses-retail sector experience is advantageous. Bachelor's or Master's in IT, Computer More ❯
ESM). Expertise in ITSM/ITIL , Cloud Computing, Automation, SIAM, and TOGAF. Hands-on knowledge of ServiceNow and other ESM platforms ( HP SM, IBM Tivoli, CA Unicenter, Cherwell, BMC Remedy ). Experience in solution design, implementation, and complex integrations (e.g., Enterprise Service Bus (SOA) ). Familiarity with SDLC methodologies (Agile, Waterfall, Hybrid) for process/solution deployment. Strong More ❯
frameworks (especially ITIL), with hands-on experience in Service Request, Incident, and Change Management. Strong technical knowledge of infrastructure, applications, and networks, and expertise in ITSM platforms like ServiceNow, BMC Helix, or Jira Service Management, including catalogues, portals, workspaces, and automation. Proven ability to analyse and optimise service request processes using “shift-left” strategies and automation. Skilled in implementing More ❯
You may occasionally be required to travel for business. Looking for details about our benefits? You can learn more about them by clicking HERE . Description and Requirements "At BMC trust is not just a word - it's a way of life!" We are an award-winning, equal opportunity, culturally diverse, fun place to be. Giving back to the … loud! We help our customers free up time and space to become an Autonomous Digital Enterprise that conquers the opportunities ahead - and are relentless in the pursuit of innovation! BMC is looking for a talented Automation Engineer to join our family working on complex and distributed software, developing automated performance strategies, executing test plans, and assisting the firm in … opportunities within a rewarding work environment and play an important role in taking innovative actions alongside other development teams. Here's how you will play a key role in BMC and your own success: Conduct and automate integration, API, and system testing to validate stability, performance, and reliability. Provide a quality narrative of our products from a complete system More ❯
is within the IT Asset Management team and involves working with various Mastercard functions. Responsibilities include: Accountability for governance of configuration items and their data in the ITSM platform (BMC Remedy Helix). Chairing the Configuration Control Board and collaborating with service management teams to promote data integrity and governance of critical assets. Maintaining a strong understanding of ITSM … footprint documentation through governance and assurance. Defining KPIs and MPIs for the CMDB platform's operation and engaging with senior stakeholders. Possessing administrative expertise in the ITSM platform, including BMC Discovery and API functionalities. Driving continuous improvement on the ITSM platform and addressing data discrepancies. All About You Essential: Knowledge of Configuration Management principles. Ability to manage multiple high … KPIs and MPIs. Strong background in CMDB orchestration, data modeling, and engaging data consumers and suppliers. Understanding of IT Asset Management, Technology Lifecycles, Change Portfolio, Security, etc. Experience with BMC Remedy and integrations. Experience in the Payments Industry and understanding of payment systems. Ability to identify and propose process improvements. Knowledge of UK regulatory requirements. Excellent interpersonal, facilitation, negotiation More ❯
Elland, Yorkshire, United Kingdom Hybrid / WFH Options
NHS
Go back Calderdale and Huddersfield NHS Foundation Trust Senior Systems ITSM Specialist The closing date is 03 July 2025 We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience in configuring … customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix ITSM Service … post holder may be required to work outside of normal working hours. Be the principal product owner for Helix ITSM. Taking ownership, diagnosing and resolving all issues related to BMC Helix ITSM escalating where appropriate to BMC SaaS Support or internal SME's. About us We employ more than 6,500 staffwho deliver compassionate care from our two More ❯
AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Relevant technology certifications desirable. Exceptional communication More ❯
AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Relevant technology certifications desirable. Exceptional communication More ❯
Elland, Yorkshire, United Kingdom Hybrid / WFH Options
Calderdale and Huddersfield Solutions Ltd
and Huddersfield and West Yorkshire for generations to come. To find out more, please visit Job overview Senior Systems ITSM Specialist We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience … in configuring, customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix … post holder may be required to work outside of normal working hours. Be the principal product owner for Helix ITSM. Taking ownership, diagnosing and resolving all issues related to BMC Helix ITSM escalating where appropriate to BMC SaaS Support or internal SME's. Working for our organisation We employ more than 6,500 staffwho deliver compassionate care from More ❯
and Huddersfield and West Yorkshire for generations to come. To find out more, please visit Job overview Senior Systems ITSM Specialist We are looking for a passionate and dynamic BMC Helix ITSM Specialist with expertise in application support, development and integration in a SaaS environment to join our Service Delivery Team. The ideal candidate will have hands-on experience … in configuring, customising, and integrating BMC Helix ITSM solutions to optimize IT service management processes. To provide a responsive, cost-effective and quality-driven service to Calderdale & Huddersfield NHS Trust and the local informatics customer community (including external application tenants), specialising in IT Infrastructure Library (ITIL) best practices support, planning and architecture. This role also requires BMC Helix … post holder may be required to work outside of normal working hours. Be the principal product owner for Helix ITSM. Taking ownership, diagnosing and resolving all issues related to BMC Helix ITSM escalating where appropriate to BMC SaaS Support or internal SME's. Working for our organisation We employ more than 6,500 staffwho deliver compassionate care from More ❯
AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Exceptional communication and interpersonal skills, with More ❯
AzureAD, SharePoint, Box, Teams, Slack, etc.) and other software (Windows 10/11, MacOS, Windows Server, Active Directory, Adobe Creative Cloud, etc.). Experience with IT Service Management platforms (BMC Helix, ServiceNow, FreshService, etc). Strong understanding of networking concepts and technologies. Excellent documentation and process skills, and discretion in handling confidential information. Exceptional communication and interpersonal skills, with More ❯
