22 of 22 Remedy ITSM Jobs in the UK

We are seeking a skilled Remedy Developer to design, develop, and maintain applications within the BMC Remedy ITSM suite. We take a modern approach of working collaboratively internally and externally to achieve high levels of satisfaction both for our clients and ourselves. The ideal candidate … fantastic opportunities to develop both yourself and our collective. As part of the team, you'll be empowered to: Design, develop, and customize BMC Remedy applications, including workflows, forms, active links, and filters. Configure and maintain ITSM modules such as Incident Management, Problem Management, Change Management and … system and collaborate with cross-functional teams to integrate Remedy with other enterprise applications. Your skills and experience BMC Remedy ITSM Certification. Understanding of ITIL framework and best practices. Experience in cloud-based deployments of Remedy application. Wide-ranging experience in developing and More ❯

end users Incidents and fulfils Service Requests, across all supported IT devices in accordance with agreed service levels. Utilising the Service Management tool-set (ITSM Remedy), provides accurate and timely updates to agreed standards for all allocated Incidents and Service Requests. Undertakes all relevant technical support and More ❯

Management, Change Management, and Problem Management. The role requires maintaining operational processes and procedures, supporting escalations, and ensuring high-quality IT support services using ITSM Remedy. The analyst must provide timely updates for all incidents and service requests, and perform technical support tasks as needed. An End User Support More ❯

better ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with More ❯

better ways to add value Excellent presentation, communication, and data analysis skills ITIL v4 Foundation (or equivalent) and familiarity with tools like ServiceNow and ITSM Remedy Confidence in Excel and PowerPoint, with a keen eye for trends and insights Please note: This role is primarily remote, with More ❯

technology areas (e.g., eCommerce platforms, cloud technology, Retail systems, ERP systems, monitoring tools, etc.). Proven experience in implementing and automating release processes via ITSM toolsets (e.g., ServiceNow, BMC Remedy, Jira Service Management). Desired Qualifications: Degree in Information Technology or a related field. ITIL Foundation or More ❯

Lead to lead and manage our Problem and Change Management team. The successful candidate will be a subject matter expert in IT Service Management (ITSM) processes and will be responsible for ensuring the effective management and resolution of IT problems and changes within the organization. This role requires a … properly documented, evaluated, and approved. Collaborate with other IT teams and stakeholders to ensure seamless integration of Problem and Change Management processes with overall ITSM strategy. Develop and implement policies, procedures, and best practices for Problem and Change Management. Conduct regular reviews and audits of Problem and Change Management … and Change Management. ITIL Foundation certification (ITIL Practitioner or Expert level preferred). Proven experience in managing and leading IT teams. Strong understanding of ITSM tools and systems (e.g., ServiceNow, BMC Remedy). Excellent analytical and problem-solving skills. Strong communication and interpersonal skills. Ability to work More ❯

framework . Manage system configuration, data setup, and issue resolution . Track and manage incidents and requests via ITCS Remedy or similar ITSM tools. Work with vendors and internal teams to ensure service levels (SLAs) are met . ? System Enhancements & Development Collaborate with Product Owners & Business Analysts More ❯

in leadership or managerial positions. Strong background in ITIL v4 practices - particularly Service Design, Transition, Change, and Release Management. Hands-on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy). Proven ability to manage services and teams in complex, matrixed environments. Confident stakeholder manager, capable of More ❯

in leadership or managerial positions. Strong background in ITIL v4 practices — particularly Service Design, Transition, Change, and Release Management. Hands-on experience with enterprise ITSM tools (e.g. ServiceNow, BMC Remedy). Proven ability to manage services and teams in complex, matrixed environments. Confident stakeholder manager, capable of More ❯

infrastructure. Deep knowledge of ITIL v3 or v4 frameworks, with demonstrated process ownership across Incident, Problem, Change, and Configuration Management. Youll have familiarity with ITSM platforms (e.g., Sales Force, Remedy) and asset/configuration tools (CMDBs). Youll come with vendor management experience across telecom and facilities More ❯

Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). Knowledge of ICT and/or mobile network environments To apply for the Incident Assurance Manager please More ❯

Service Management (ITIL environment). Strong stakeholder management, communication, and coordination skills. Ability to stay calm under pressure and solve problems proactively. Experience with ITSM tools (e.g., BMC Remedy). Knowledge of ICT and/or mobile network environments To apply for the Incident Assurance Manager please More ❯

We have an exciting new opportunity for a Business Architect - ITSM Evolution to drive the evolution of the organisational capabilities and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud … AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions … written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading a Service Management and/or IT transformation plan. Strong understanding in More ❯

We have an exciting new opportunity for a Business Architect - ITSM Evolution to drive the evolution of the organisational capabilities and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud … AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions … written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading a Service Management and/or IT transformation plan. Strong understanding in More ❯

We have an exciting new opportunity for a Business Architect - ITSM Evolution to drive the evolution of the organisational capabilities and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud … AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions … written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading a Service Management and/or IT transformation plan. Strong understanding in More ❯

We have an exciting new opportunity for a Business Architect - ITSM Evolution to drive the evolution of the organisational capabilities and processes in alignment with the VMO2 strategy. This is a key role ensuring we have plans and initiatives to evolve and modernise our service capabilities utilising Data, Cloud … AI, and Automation . This role would be well suited to an individual who spans Business Architecture/Business Transformation and Service Management including ITSM tools. We need a candidate with a proven track record of defining and implementing Service Operating Models, designing governance frameworks, and leading service transitions … written. Awareness or understanding of the organisational capabilities and business processes used in service management to be able to provide an architectural steer on ITSM tools and capabilities (Automation, AI, Knowledge Management). Experience of successfully leading a Service Management and/or IT transformation plan. Strong understanding in More ❯

the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for … Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets More ❯

the ICT Senior Management team from the Service Tower supply chain. Playing a key role in the management and development of contracts to remedy/improve performance/extract value/agree variation for extracting maximum value. Accountable for the planning and proposing of future budgetary requirements for … Governance bodies and their terms of reference, maintaining up to date & accurate ICT systems & process documentation. Accountable for the ITIL Change Process and the ITSM Tooling Continuously review ICT Infrastructure, making capacity recommendations for ICT Systems in support of ongoing business operations & future requirements. Ensure that the council meets More ❯

industry regulations, compliance standards, and internal governance frameworks, ensuring services are designed and managed in accordance with legal, security, and compliance requirements. Proficiency with ITSM tools such as ServiceNow, BMC Remedy, or similar platforms to manage service lifecycle processes. Strong ability to communicate and set expectations with More ❯

Analyst to join on a 6 month initial contract, inside IR35. Required to Support the delivery of the migration from my client’s current ITSM tooling (SMAX) to ServiceNow. The successful candidate will have the following skills/knowledge apart from being a strong Business Analyst: A level of … Open Telemetry, SNMP, Netconf) An understanding of what Observability is, and how a company can utilise it. Previous experience of using IT Service management (ITSM) tools like Remedy or ServiceNow. Understands how various business areas utilise ITSM. Should this position be of interest please submit your CV More ❯

Analyst to join on a 6 month initial contract, inside IR35. Required to Support the delivery of the migration from my client’s current ITSM tooling (SMAX) to ServiceNow. The successful candidate will have the following skills/knowledge apart from being a strong Business Analyst: A level of … Open Telemetry, SNMP, Netconf) An understanding of what Observability is, and how a company can utilise it. Previous experience of using IT Service management (ITSM) tools like Remedy or ServiceNow. Understands how various business areas utilise ITSM. Should this position be of interest please submit your CV More ❯