1 to 25 of 33 Remedy ITSM Jobs in the UK

suppliers Lead service reviews, operational meetings, and customer updates as required Required Skills & Experience Essential ITIL v3 Foundation (minimum) Experience working in a structured ITSM environment Experience operating key ITIL processes (Incident, Problem, Change, Release and Deployment, Asset and Configuration Management) Working knowledge of Remedy ITSM tool Experience using other ITSM tools (eg JIRA, Confluence) Data analysis and dashboard/report creation Strong communication and documentation skills Desirable ITIL 4 Foundation Knowledge of Defence Digital, JSP guidelines, and secure environments Experience of Major Incident coordination Experience of implementing process development and maturation to support ...

ITSM Consultant Infotel UK is seeking an experienced ITSM (IT Service Management) Consultant to join our team. The successful candidate will work closely with clients to analyze, design, and implement ITSM frameworks, ensuring alignment with business objectives and improving overall IT service delivery. Key Responsibilities Assess client … IT service management processes and recommend improvements based on best practices. Develop and implement ITSM strategies, including configuration of ITSM tools such as ServiceNow, BMC Remedy, or similar platforms. Facilitate ITIL process design and adoption, including incident, problem, change, and asset management. Provide guidance on ITSM ...

Strong analytical, communication and stakeholder management skills. Desirable Skills Google AppSheet, Apps Script, BigQuery and Looker Studio. Microsoft Power Platform and Power BI. Remedy CMDB or ServiceNow CMDB. Python and JavaScript. ETL and data integration technologies. Asset Management, Service Mapping and Data Governance experience. Ideal Background Defence, Government ...

patterns, inefficiencies, and automation opportunities.· Exceptional communication and presentation skills covering both technical and business concepts· Strong stakeholder management and communication skills· Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy.· Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

patterns, inefficiencies, and automation opportunities. Exceptional communication and presentation skills covering both technical and business concepts Strong stakeholder management and communication skills Experience with ITSM platforms such as ServiceNow, Jira Service Management, or BMC Remedy. Familiarity with current digital workplace trends, e.g. cloud journeys, productivity solutions and tools, employee ...

knowledge and technical understanding of Microsoft 365 and general business IT systems. Experience using an IT service management tool such as ConnectWise, ServiceNow, Remedy or Autotask. Operational understanding of ITIL-aligned service environments, including SLAs, incident management, service request fulfilment and change management. Ability to work collaboratively across ...

ensure estate is ready Production and ownership of project/deployment plan Changes - Plan, schedule, and initiate changes via BMC Remedy ITSM/Service Now Manages the release process, deploying updates via Verdant 1st point of escalation Recommends and manages updates and configurations to process and Verdant ...

Successful in The Role, You Will Have: Experience supporting IT Service Management tools such as Ivanti Service Manager/Service Desk, BMC Remedy/Helix, ServiceNow, Cherwell, Axios, etc. Strong technical troubleshooting skills. Excellent interpersonal and communication skills. Confident user of Microsoft Windows and common applications. Understanding ...

upgrades. Experience following Change Management and Configuration Management processes. Knowledge of ITIL principles and incident, problem and request management. Experience using IT Service Management (ITSM) tools such as ServiceNow or Remedy. Ability to diagnose and resolve hardware and connectivity issues. Understanding of power distribution, UPS systems, cooling and environmental ...

Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies Desirable Experience Experience working in highly regulated or secure environments Familiarity with BMC Remedy ITIL Foundation or equivalent experience Experience working with enterprise storage platforms Location This role is based in Chester . Candidates should be located within ...

Availability Groups SQL Clustering Database Mirroring Log Shipping Replication Technologies Desirable Experience Experience working in highly regulated or secure environments Familiarity with BMC Remedy ITIL Foundation or equivalent experience Experience working with enterprise storage platforms Location This role is based in Chester . Candidates should be located within ...

National Security IT provider Tektora are supporting a leading Defence and National Security IT provider who are looking to speak with DV Cleared Senior ITSM Engineers for a contract opportunity supporting the customer's digital transformation priorities. This role would suit someone with extensive ITSM tooling installation … configuration experience who has worked within secure, large-scale environments and is looking to develop further across highly resilient hybrid cloud ITSM delivery. The Role You will be involved in: Working as part of an Agile team reporting into the Senior ITSM Tooling Architect Producing build documentation ...

analytics Exposure to Google Workspace tooling (AppSheet, Apps Script, BigQuery, Looker Studio) or equivalents (Microsoft Power Platform, Power BI, ServiceNow) Familiarity with Remedy CMDB or ServiceNow CMDB advantageous Working knowledge of ITIL/Configuration Management/Asset Management/Service Mapping/Discovery tools/Data Governance Python ...

complex technical issues.The role also provides leadership to Service Desk Co-ordinators delivering first-line support across phone, email, face-to-face and ITSM channels, ensuring enquiries are managed effectively and resolved in line with business priorities and service expectations.Key Responsibilities1. Service Desk Management• Lead, support and develop … endpoint management solutions.• Experience managing incidents, service requests, escalations and service reporting.• Strong customer service, stakeholder management, analytical and problem-solving skills.• Experience using ITSM platforms such as ServiceNow, Freshservice, Jira, Remedy, Odoo or Zendesk.• Strong understanding of ITIL and IT Service Management practices.• Excellent communication, organisational ...

within JSM. Implement and support ITIL-based processes: Incident, Problem, Change, and Service Request Management. Oversee and manage the incident management process within the ITSM platform. Manage change control processes, ensuring updates are documented, tested, and deployed with minimal disruption. Ensure that changes are documented, tested, and implemented with … EXPERIENCE: Bachelor's degree in Information Technology, Computer Science, or relevant experience in related field. Demonstrable experience administering or developing within JSM or other ITSM tools (e.g. ServiceNow, BMC Remedy, FreshWork) or similar. Strong understanding of ITIL processes and ITSM best practices. Strong technical skills around ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

large-scale enterprise environment. This is a fantastic opportunity for a technically strong developer with expertise in application development, reporting, data integration, and ITSM processes. You will be responsible for building CMDB capabilities, automating data collection, creating executive dashboards, and delivering actionable insights that improve service quality, operational efficiency … Google Apps Script BigQuery Looker Studio Microsoft Power Platform Power BI ServiceNow CMDB Remedy CMDB Python JavaScript ETL and Data Integration tools ITSM & CMDB Knowledge ITIL Foundation or equivalent understanding. Configuration Management processes. Asset Management. Service Mapping. Discovery tools. Data Governance. ServiceNow CMDB experience highly desirable. ...

applications and infrastructure environments . Strong stakeholder management skills with the ability to engage business, technology, and operational teams. Experience with ServiceNow or similar ITSM platforms. Excellent communication, governance, and escalation management skills. ITIL Foundation Certification. Preferred Skills & Experience Experience in Banking, Financial Services, or other regulated industries . … Release Management and Deployment Governance . Experience driving Continual Service Improvement (CSI) initiatives. Experience with tools such as: Jira Service Management BMC Remedy Confluence Project Management certifications such as PMP or PRINCE2 . Experience preparing executive-level service reviews and operational dashboards. Disclaimer: This vacancy is being advertised ...

secure enterprise environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets … Slides User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps ...

site/hybrid to be confirmed Clearance: Active DV Clearance required Tektora are supporting a client with a requirement for an experienced Senior ITSM Engineer to join a secure programme in Hampshire on an outside IR35 contract basis. This role will suit someone with strong IT Service Management experience … environments, improving service processes, supporting tooling, and working closely with technical and operational teams. The Role You will be responsible for supporting and improving ITSM processes, tooling and service delivery across a secure technology environment. You will work with stakeholders across infrastructure, operations, security and project teams to ensure ...

stakeholders. Produce clear testing documentation, evidence packs, and reports to support governance and assurance activities. Manage incidents, defects, and service requests using BMC Remedy . Contribute to continuous improvement initiatives across testing processes and quality assurance activities. Ensure compliance with Defence security policies, standards, and service management frameworks. … Defence environments. Strong understanding of software and systems testing methodologies. Experience producing structured test documentation and execution evidence. Hands-on experience using BMC Remedy for incident management, defect tracking, or service management activities. Excellent analytical and troubleshooting skills. Ability to work effectively within multi-disciplinary technical teams. Strong ...

software troubleshooting support on numerous apps including Microsoft Office suite and enterprise products such as SCCM (System Center Configuration Manager), ServiceNow, Jira, BMC Remedy Configure firewalls, VPNs and other security measures to protect organisational data Monitor and maintain network security Document technical procedures and occurrences using help desk … Windows (Windows Server) and macOS operating systems Troubleshoot software issues with Microsoft Office products and enterprise management solutions such as SCCM or BMC Remedy Knowledge of hardware components such as computers, servers, switches, routers and peripherals Familiarity and experience with Linux based systems and Linux commands for troubleshooting ...

Request Management. Cloud service and multi-supplier experience. Experience delivering CSI and service reporting. Jira Service Management, Confluence and Remedy or equivalent ITSM tooling. Strong stakeholder management, communication and documentation skills. If you're interested, please respond with your most up-to-date CV and I will ...

Sales, the Senior Solutions Consultant (or Solutions Consultant) will provide both solution leadership including expertise around ServiceNow solution consultancy (across the following areas of ITSM, HR, PA, CSM, ITBM, ITOM, Orchestration/Automation and IT Sec Ops) in support of the sales force via: Product and prototype based demonstrations … capacity role in various customer markets such as Financial Services, Managed Service Providers, Law, Education, Health, Manufacturing, Retail, Telco and Public Sector. Background in ITSM/ITIL is mandatory incl. Cloud Computing knowledge/experience. Knowledge/experience in IT Operations Management, Automation/Orchestration, Hybrid Cloud Management, SIAM ...

Strong SQL and database design experience REST API integration Data modelling Reporting and dashboard development KPI design and analytics Strong understanding of CMDB/ITSM concepts Configuration Management and Asset Management knowledge Ability to work autonomously and translate business requirements into technical solutions Highly desirable: Google AppSheet Google Apps … Script BigQuery Looker Studio ServiceNow CMDB Remedy CMDB Microsoft Power Platform Power BI Python JavaScript ETL/data integration technologies ITIL Foundation or equivalent If you're a developer who understands CMDB, data, automation and reporting, and want to take ownership of a high-profile enterprise capability through ...