Server, Active Directory, Virtualisation Cloud & Endpoint Management: Microsoft 365, Azure, Intune, SCCM/Endpoint Scripting & Automation: PowerShell Devices & Platforms: Windows 10/11, Apple Mac, iOS, Android, tablets, laptops ITSM Tools: ServiceNow, Remedy, or HEAT Telephony: IP Telephony systems About You You're a proactive problem-solver with a passion for technology and a commitment to serviceMore ❯
will lead and optimize the end-to-end delivery of IT services in alignment with ITIL best practices. You’ll own the design, implementation, and continuous improvement of core ITSM processes—ensuring high availability, reliability, and customer satisfaction. This role involves hands-on coordination of incident, problem, change, and request management activities. Key Responsibilities Maintain ITIL-based servicemanagement … Improvement (CSI) initiatives to identify, prioritize, and implement efficiency gains Serve as the escalation point for high-impact service disruptions and coordinate communication to business leaders Work with the ITSM toolset (e.g., Atlassian, ServiceNow, BMCRemedy, Cherwell) to automate workflows and enhance data quality Prepare for and support internal/external IT audits and compliance assessments Qualifications … environment ITIL Foundation v4 (minimum); ITIL Practitioner/Intermediate or Expert certification preferred Proven leadership of multi-disciplinary IT support teams Hands-on experience with at least one major ITSM platform (ServiceNow, BMCRemedy, Cherwell) Strong analytical, organizational, and problem-solving skills Excellent communication and stakeholder-management abilities Preferred Skills Advanced ITIL certifications (Practitioner, Expert) Project managementMore ❯
processes ️ Excellent leadership, communication, and customer service skills ️ Experience managing cross-functional teams and third-party vendors ️ Ability to analyze complex service issues and propose effective solutions ️ Familiarity with ITSM tools (e.g., ServiceNow, BMCRemedy) ️ Relevant ITIL certifications and a degree in IT, Computer Science, or related field are a plus More ❯
Qualified Managing Successful Programmes Familiarity with Project and Financial Management Software such as Microsoft Project, JIRA, Salesforce, PeopleSoft, Trello Understanding of ServiceManagement best practice - ITIL Operational use of ITSM Products such as ServiceNow, Remedy, Confluence, FreshWorks Methods is passionate about its people; we want our colleagues to develop the things they are good at and enjoy. More ❯
+ Overview: We're looking for a highly capable ITServiceManagement, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key … Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable ITServiceManagement (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best … practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure serviceMore ❯
+ Overview: We're looking for a highly capable ITServiceManagement, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design, ITSM leadership, and business change into a single, high-impact function. You'll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key … Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable ITServiceManagement (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best … practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical and business requirements. Lead structured change initiatives ensuring stakeholder alignment and adoption. Stakeholder Management: Engage across technical and operational teams to ensure serviceMore ❯
Role Title: Remedy Consultant Duration: 6 month contract Location: Remote Rate: up to £579 p/d Umbrella inside IR35 Clearance required: Must hold a current SC as a minimum (Enhanced SC would be ideal). Must be willing to go through Enhanced SC process that is specific to the customer. Key Skills/requirements Experience and/… or capability to manage Remedy version 20.02 including the following modules/processes (Service Level Management, Incident, Problem, Change Management, Knowledge Management and Service Request Management) Provide technical support of the Remedy Suite including CMDB, Asset Management, Service/Incident/Problem/Change management within the production and non-live environment Managing … CMDB data model and Asset/CI Audit Log Experience undertaking daily checks Experience in the management and resolution of Remedy Incident Configuring and customising components of ITSM - Incident, Problem, Change, Task, SRM, SLM and CMDB Experience of Asset Management Create and/or update Remedy documentation to comply with software lifecycle methodologies Integration of More ❯
you have a background in Enterprise ServiceManagement or SaaS technical delivery in one or more of the following areas, we want to hear from you: ServiceNow or other ITSM Toolsets (HP Service Manager, BMC/Remedy, Cherwell) The candidates should be eligible to obtain a security clearance to the BPSS level and be eligible for SC … at various levels, including technical and customer-facing. Knowledge of IT and Enterprise ServiceManagement or any large enterprise SaaS solution. Expertise and experience with ServiceNow or an equivalent ITSM toolset are essential. ServiceNow experience in ITSM, ITBM, ITOM, CSM, or HR products are highly desirable. ServiceNow Certifications in all areas are highly desirable. Experience in multiple application More ❯
secure storage and end-of-day equipment management Essential Skills & Experience: Hands-on experience in hardware deployment , tech refresh , or end-user device support Familiarity with workflow management or ITSM tools (e.g., ServiceNow, Remedy) Excellent organisational skills and attention to detail Ability to communicate effectively with users and technical teams Comfortable with manual handling of IT hardware More ❯
Support Consultant. The role entails: Providing day-to-day functional and technical support for the SAP S/4HANA Sales module Monitoring and managing service tickets/incidents using ITSM tools (ServiceNow, Remedy, etc.) Analysing and resolving system issues, analysing root cause, and applying corrective/preventive actions. Collaborate with end-users to understand business processes and More ❯
