a view to maximising customer experience, increasing efficiency and reducing costs, within the required risk metrics and regulatory framework. Review, identification and mitigation of risks and dependencies Work within management controls, escalating issues and risks as appropriate Convert programme and project requirements grouped together into work packages to be delivered by blended teams of in-house and third-party … and contributing to an agile delivery model and be able to coach and lead teams in agile and lean practices.You should have experience in working with backlogmanagement and feature roadmap tools and be proficient in the use of web analytics and performance monitoring tools.You will be able to demonstrate an advanced understanding of design, technology and … In addition to this, you will need: The ability to understand customer intent to create end to end customer journeys with a broad understanding of UX design Strong stakeholder management skills with the ability to engage with senior colleagues as part of a team and to influence decision making and get buy-in from the organisation To have a More ❯
Lynch Wood, Peterborough, Cambridgeshire, England, United Kingdom
Sanderson
founded on positive change and development. Summary of the role: As a Data Engineering Manager, you will be responsible for the engineering teams in the Data delivery and Data management scopes. These are key positions within the Data office as they provide technical leadership, mentorship and team development, as well as contributing to the development and implementation of our … manner and prioritising the work to align with organisational priorities. This includes providing technical leadership during development phases, Agile based delivery and engineering best practices. As in any engineering management position, there will be a certain amount of hands-on work, and so a technical background is required, but the main focus will be the management of the … project retrospectives, ensuring that identified actions are carried out as required. Identify, qualify and implement tooling requirements. Provide high level technical overviews and insights to senior leadership. Provide incident management as required and follow up with comprehensive RCAs. Will help create and implement a DataOps environment. What we’re looking for: Prior experience in a similar role as either More ❯
Pitsea, Basildon, Essex, England, United Kingdom Hybrid / WFH Options
Reed
hour (Pitsea) - hybrid Job Type: Temporary (until Mid-November poss extension) Start Date: Immediate Our housing association client are currently seeking three Complaints Handlers to manage a significant backlog of complaints. This role requires excellent communication skills and the ability to handle difficult conversations effectively. Candidates with a background in local authority and housing sectors are preferred. This … position involves initial training and requires presence in the office for certain days. Day-to-day of the role: Efficiently manage and resolve a backlog of complaints. Communicate effectively with various stakeholders to address and resolve issues. Conduct 30-minute interviews as part of the team's complaint handling process. Utilise IT and CRM skills to update and More ❯